Makayla Dunbar
Palm Beach Gardens,FL
Summary
Dynamic business owner with a proven track record at Ulta Beauty Inc., excelling in customer service and team leadership. Skilled in sales development and relationship building, I enhanced brand reputation through innovative marketing and personalized client experiences, driving customer satisfaction and loyalty while managing inventory effectively.
Motivated business professional bringing Number years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Overview
11
11
years of professional experience
Work History
Business Owner
Makaylas Artistry LLC
04.2020 - Current
- Oversaw financial management, ensuring budgeting accuracy and resource allocation.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Collaborated with clients to determine makeup preferences and requirements for various occasions.
- Executed high-quality makeup applications using diverse products and techniques tailored to client needs.
- Educated clients on skincare and makeup application techniques, enhancing their confidence and skills.
- Managed inventory of cosmetics and tools, ensuring availability of essential supplies for services.
- Developed personalized beauty plans for clients, integrating trends and individual styles effectively.
Cashier Team Lead
Ulta Beauty Inc.
10.2017 - 11.2018
- Supervised daily cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new team members on register operations and customer service excellence.
- Streamlined checkout processes, reducing wait times and enhancing overall customer satisfaction.
- Coordinated team scheduling to optimize coverage during peak hours and maintain operational efficiency.
- Implemented inventory management practices, tracking product availability to support sales initiatives.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Conducted regular audits of cash drawers to uphold financial integrity within the store environment.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Sales Associate
Forever 21
07.2016 - 10.2017
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
Claires Stores Inc
12.2014 - 09.2015
- Assisted customers in selecting merchandise, enhancing shopping experience.
- Maintained visual merchandising standards, ensuring store presentation aligned with brand guidelines.
- Processed transactions accurately and efficiently, improving customer satisfaction.
- Collaborated with team members to achieve daily sales goals and promote teamwork.
- Managed inventory levels, including stock replenishment and organization on sales floor.
- Educated customers on promotions and loyalty programs, increasing engagement and retention.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Participated in training sessions to develop product knowledge and sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Arts - Radiology
Keiser University
West Palm Beach, FL2026
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Employee training
- Team collaboration and leadership
- Sales development
Timeline
Business Owner
Makaylas Artistry LLC
04.2020 - Current
Cashier Team Lead
Ulta Beauty Inc.
10.2017 - 11.2018
Sales Associate
Forever 21
07.2016 - 10.2017
Sales Associate
Claires Stores Inc
12.2014 - 09.2015
Associate of Arts - Radiology
Keiser University