DR. MELANEE SONRISA D. ALLEGO, DACM
Jacksonville,USA
Summary
Highly organized and patient-focused healthcare professional possessing extensive administrative management and direct patient support expertise. Proven ability to provide clinical and clerical support to a Care Coordination Team, manage patient flow, ensure HIPAA-compliant documentation, and facilitate seamless care transitions. Seeking to leverage advanced knowledge in EHR systems, patient advocacy, and cross-continuum coordination to excel as a Care Coordination Assistant at Baptist Medical Center Jacksonville (Downtown).
Overview
9
9
years of professional experience
1
1
Certification
Work History
Artist & Owner
Viodiama Artistry, LLC
07.2024 - 04.2025
- Managed full-cycle business operations and administrative duties, including business formation, branding, and website design, demonstrating strong organizational and independent work skills.
- Utilized advanced technical proficiency to design and launch an innovative online platform, including managing social media and email marketing campaigns for community engagement.
- Cultivated a welcoming environment for creative expression, using strong interpersonal communication to encourage collaboration and growth among artists and community members.
- Authored spirituality and medicine blogs for health and well-being, showcasing expertise in medical terminology and the ability to synthesize complex information for public communication.
Doctor of Acupuncture & Chinese Medicine Intern
Pacific College of Health & Science
09.2016 - 04.2023
- Delivered compassionate, high-quality medical care to over 400 patients using an integrative approach of both Eastern and Western Medicine.
- Facilitated care transitions by providing clear discharge and follow-up instructions, educational brochures, and dietary recommendations to ensure a positive patient experience and timely resolution of inquiries.
- Maintained strict HIPAA compliance while generating accurate, thorough entries in Electronic Health Records (Nexus EHR) and writing comprehensive medical reports.
- Collaborated, supported, and trained multiple healthcare providers and team members to ensure continuity of high-quality, patient-centered care.
Clinic Receptionist
Pacific College of Health & Science
10.2016 - 12.2017
- Provided essential clerical and administrative support by managing patient flow and appointment scheduling for multiple providers, demonstrating proficiency in coordinating complex care team logistics.
- Delivered exceptional customer service by triaging a high volume of patient calls, efficiently responding to inquiries, and offering empathetic support to facilitate patient interactions.
- Maintained administrative efficiency and data integrity by accurately entering patient data into computer systems and meticulously managing HIPAA-compliant patient charts for medical staff.
- Supported providers by coordinating their schedules and communicating with medical staff, ensuring a seamless experience and contributing to timely resolution of patient inquiries.
Education
Doctor of Acupuncture & Chinese Medicine -
Pacific College of Health & Science
Chicago, IL, USA04-2023
Master of Science in Oriental Medicine -
Pacific College of Health & Science
Chicago, IL, USA04-2023
Bachelor's of Science in Biological Sciences -
DePaul University
Chicago, IL, USA07-2008
Skills
- Clerical & Administrative Support
- Care Coordination & Transitions
- Case Management Assistance
- Electronic Health Records (Nexus EHR)
- HIPAA Compliance & Documentation
- Patient Flow Management & Scheduling
- Patient Advocacy & Support
- Interpersonal Communication & Customer Service
- Provider/Liaison Collaboration
- Claims Resolution
- Medical Terminology
- Western & Eastern Medicine
Certification
- Healthcare BLS/CPR & AED Certified
- Diplomate of Oriental Certification - National Certification Commission for Acupuncture and Oriental Medicine (In Progress, Expected Completion: February 2027).
- Florida Licensed Acupuncturist - Florida Board of Acupuncture (In Progress, Expected Completion: February 2027).
www.linkedin.com/in/melaneeallego
Timeline
Artist & Owner
Viodiama Artistry, LLC
07.2024 - 04.2025
Clinic Receptionist
Pacific College of Health & Science
10.2016 - 12.2017
Doctor of Acupuncture & Chinese Medicine Intern
Pacific College of Health & Science
09.2016 - 04.2023
Doctor of Acupuncture & Chinese Medicine -
Pacific College of Health & Science
Master of Science in Oriental Medicine -
Pacific College of Health & Science
Bachelor's of Science in Biological Sciences -
DePaul University