Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Duncan

Muskegon

Summary

Dynamic customer service representative with a proven track record of efficiently completing daily assignments and contributing to overall team success. Known for a proactive approach and willingness to tackle any task, ensuring prompt and effective resolution of customer needs. Adaptability to new challenges and policies enhances the ability to provide exceptional support in a fast-paced environment. Committed to fostering positive customer experiences and driving team performance through collaboration and dedication.

Overview

6
6
years of professional experience

Work History

Machine Operator

Tyson Foods
Zeeland, MI
02.2023 - Current
  • Operated machinery to ensure efficient production of food products.
  • Collaborated with team members to optimize workflow and minimize downtime.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.

Curbside Pick up Clerk

Meijer
Muskegon, MI
03.2022 - 02.2023
  • Accurately picked orders based on customer specifications and inventory management systems.
  • Collaborated with team members to ensure timely order fulfillment.
  • Improved order accuracy through attention to detail during packing processes.
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.

Customer Service Representative

Walmart
Muskegon, MI
06.2020 - 10.2021
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed returns and exchanges, ensuring compliance with company policies and processes.
  • Utilized point-of-sale systems to process transactions accurately and expediently.
  • Addressed escalated customer issues, employing conflict resolution strategies for optimal outcomes.

Education

Associate's degree - Science and Arts

Muskegon Community College
Muskegon, MI
05.2021

Skills

  • Time management
  • Communication
  • Customer service
  • Multitasking
  • Adaptability
  • Willingness to improve

Timeline

Machine Operator

Tyson Foods
02.2023 - Current

Curbside Pick up Clerk

Meijer
03.2022 - 02.2023

Customer Service Representative

Walmart
06.2020 - 10.2021

Associate's degree - Science and Arts

Muskegon Community College