Makayla Eismont
Data Entry Specialist
Pasadena,MD
Summary
Data Entry Specialist managing 101+ invoices per day, client invoice data with 21%+ lower handling time, account updates, and completing 11+ reports per month with Excel and Adobe. Stages billing records, records billing details, and maintains high processing volume while keeping accuracy organized across large sets of records.
Overview
2
2
Certifications
4
4
years of professional experience
Work History
Data Entry Specialist
Auditmacs
Jacksonville, FL
05.2025 - Current
- Utilized advanced software tools to maintain databases and generate reports for team analysis
- Streamlined data entry processes to enhance accuracy and efficiency across multiple projects
- Managed large volumes of information while ensuring compliance with organizational standards
- Conducted quality checks on entered data to identify discrepancies and improve overall integrity
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
IT Service Desk Specialist
Auditmacs
Jacksonville, FL
04.2023 - 05.2025
- Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
- Managed ticketing system to prioritize requests and ensure adherence to service level agreements (SLAs).
- Diagnosed and resolved network connectivity problems to maintain operational efficiency.
- Documented troubleshooting procedures and solutions in knowledge base for future reference.
- Utilize Active Directory to manage policies for users' profiles and software installs
- Assist with initial user setup and training of devices
- Managed approximately 25 tickets per day while handling incoming calls, emails, and Teams messages from clients
ITAM Support Specialist
Auditmacs
Jacksonville, FL
09.2022 - 04.2023
- Coordinated cross-departmental communication to enhance workflow efficiency and team collaboration.
- Streamlined administrative processes, improving response time for management inquiries and support requests.
- Imaged and configured Windows devices to adhere to client needs
- Executed mass deployment of devices, ensuring successful registration in MDM for client readiness
- Oversaw management of client IT asset inventory using ServiceNow database for accurate tracking
- Processed and fulfilled approximately 15 client hardware deployment requests per day through ServiceNow ticketing system
IT Services Level 1
Auditmacs
Jacksonville, FL
04.2022 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Entered and managed IT assets in ServiceNow database to maintain accurate inventory
- Imaged and Refurbished Windows devices to ensure functionality for resale
- Processed 50 to 100 orders daily to ensure timely fulfillment and customer satisfaction
- Streamlined processes to enhance departmental efficiency and support profitability
Education
Bachelor of Science - Cybersecurity Technology
UMGC
Adelphi, MD 05.2001 -
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL 05.2001 -
Skills
- IT Service Management
- IT Asset Management
- ServiceNow ticketing
- Atlassian Jira ticketing
- CMaaS
- ITIL v4 Foundation
- Microsoft Intune
- Active Directory
- Hardware and software troubleshooting
- MDM support
- LogMeIn
- Hardware imaging
- Microsoft 365
- ConnectWise
- Information security
- Deployment specialist
- IT support desk
Certification
ITIL v4 Foundation Level
Timeline
Data Entry Specialist
Auditmacs
05.2025 - Current
IT Service Desk Specialist
Auditmacs
04.2023 - 05.2025
ITAM Support Specialist
Auditmacs
09.2022 - 04.2023
IT Services Level 1
Auditmacs
04.2022 - 09.2022
Bachelor of Science - Cybersecurity Technology
UMGC
05.2001 -
Associate of Arts -
Florida State College At Jacksonville
05.2001 -