MaKayla Ellison
Nixa
Summary
Dynamic Store Manager with a proven track record at Little Caesars Pizza, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training. Skilled in POS systems and fostering a positive work environment, ensuring compliance with health regulations while maintaining operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Little Caesars Pizza
08.2019 - Current
- Oversaw daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on store protocols and customer service standards.
- Resolved customer complaints effectively, enhancing overall customer satisfaction ratings.
- Ensured compliance with health and safety regulations through regular staff training sessions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed cash control, and store opening and closing procedures.
Certified Nursing Assistant
Magnolia Square Nursing and Rehab
08.2020 - 10.2020
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop and implement patient care plans.
- Advocated for patient needs, enhancing overall quality of care delivered.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
Associate of Science - Biology
Ozarks Technical Community College
Springfield, Missouri, MO12-2025
Associate of Arts - Secondary Education
Ozarks Technical Community College
Springfield, Missouri, MO12-2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- POS systems
- Team building and leadership
- Staff management
- Staff supervision
- Efficient communication
- Shift handover communication
Certification
- CNA - Certified Nurse Assistant
- Substitute Teacher, K-12
Timeline
Certified Nursing Assistant
Magnolia Square Nursing and Rehab
08.2020 - 10.2020
Store Manager
Little Caesars Pizza
08.2019 - Current
Associate of Science - Biology
Ozarks Technical Community College
Associate of Arts - Secondary Education
Ozarks Technical Community College