Makayla Fitzhugh

• Welcomed and assisted professors, PhDs, and undergraduate students, providing exceptional customer service.
• Managed print requests by ensuring printers were stocked with paper and functioning properly.
• Handled and distributed incoming mail to faculty mailboxes efficiently.
• Performed paper shredding and maintained confidentiality.
• Ensured the office environment was consistently clean and organized.
• Completed various PDF-related tasks as required.

University of Arkansas.|May 2024 - July 2024

• Customer Service and Operations: Provided exceptional customer service to conference attendees and internal stakeholders. Managed front desk operations, including check-in/out procedures, equipment distribution, and guest inquiries. Utilized conference software to efficiently manage event logistics.
• Administrative Support: Ensured smooth conference execution through administrative tasks, such as answering phones, data entry, and maintaining accurate records. Adhered to University policies and procedures while contributing to a positive conference experience.
• Team Collaboration: Worked closely with the Senior Conference Ambassador, Assistant Director, and other staff to support conference goals and objectives. Participated in professional development opportunities to enhance skills and knowledge.

• Provided excellent customer service by greeting and assisting customers.
• Maintained organized and attractive merchandise displays, ensuring a consistent presentation.
• Trained new employees in cashier duties and store procedures.
• Accurately processed transactions on the cash register, handling cash, checks, and card payments.