Makayla Fobbs
Richmond,VA
Summary
I’m an excellent communicator, highly motivated, and adaptable seeking an opportunity to expand my skills. I’m a strong team player and I can be relied on to work well with others. I can work well under pressure and consistently meet deadlines. My creativity and innovative thinking skills helps me develop intelligent solutions to problems. My positive attitude and eagerness to learn helps me constantly expand my skills. I’m committed to achieving the highest level of performance and satisfaction in everything I do.
Overview
5
5
years of professional experience
Work History
Fufillment Associate
Target
04.2021 - Current
- Pick items for guest orders accurately and quickly; meeting service and required ship time standards.
- Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner.
- Meet pick and pack productivity expectations and INF goals.
- Locate Ship to Store orders and scan into hold upon arrival.
- Complete return to stock tasks according to best practice.
- Monitor and communicate with your leader when supplies are needed.
- Model excellent service by greeting all guests in the area when picking orders.
- Properly use equipment while following safety best practices.
Office Assistant/Supervisor
Foodlion
12.2020 - 08.2021
- Assist the Customer Service Sales Manager and the Assistant Customer Service Sales Manager in maintaining Food Lion customer service standards according to the Front End Standard Practice Manual.
- Maintain current knowledge of office procedures and policies relating to cash reports, register checkups, deposits, checks, Western Union, Money Orders, Coinstar, Self Checkouts (where applicable)
- Perform the Sales Associate and Service Associate duties as needed
- Adhere to all company guidelines, policies and standard practices.
E-Commerce Personal Shopper
Walmart
07.2020 - 12.2020
- Responsible for the quality ensured packaging and distribution of customer orders.
- Daily department goals of 5,000+ total items packaged, with individual packaging rates of more than 130 items per hour.
- Ensuring customer satisfaction with special quality checks for each order that account for 15% of total daily orders.
- Assist in telecommunication and web communication with customers to create solutions for problems that arise with third party delivery service drivers.
Customer Service Assistant/Cashier
CVS
07.2020 - 11.2020
- Responsible for cashier operations with cash, checks, and credit card purchases.
- Knowledgeable of in-store promotional deals and the recruitment of store card membership programs.
- Ensure customer satisfaction with knowledge about merchandise, special in-store deals, and location of merchandise within the store.
- Provide efficient, friendly, and positive customer interactions that develop strong customer bonds and business relationships.
Customer Service Representative/Head Cashier
Lowe's
03.2019 - 06.2020
- Designated supervisor to oversee the daily cashier operations of 12 employees within the department.
- Promoted to CSR/Head Cashier within six months of employment within the company.
- Handled in store customer concerns, processed returns, and all other customer needs.
- Entrusted with the protection and oversight of store keys for secured locations, as well as the handling of register tills and high-risk money transactions.
Education
George Wythe High School
Richmond, VASome college - Pharmacy Technician
Virginia College
Richmond, VA12.2018
Skills
- Microsoft Office Programs
- Critical Thinking
- Data Entry/Filing
- Customer Service/Conflict
- Leadership/Management
- Web/Telecommunications Resolution Roles
- Positive team player attitude
- Student engagement/ monitoring
- Detail Oriented
- Ability to adapt to fast paced and changing environments
- 5-6 years customer service skills
- Volunteer work with children (ages 2-10)
Timeline
Fufillment Associate
Target
04.2021 - Current
Office Assistant/Supervisor
Foodlion
12.2020 - 08.2021
E-Commerce Personal Shopper
Walmart
07.2020 - 12.2020
Customer Service Assistant/Cashier
CVS
07.2020 - 11.2020
Customer Service Representative/Head Cashier
Lowe's
03.2019 - 06.2020
George Wythe High School
Some college - Pharmacy Technician
Virginia College