Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

NADIA HAWTHORNE

524 Woodland Ave Steubenville,OH

Summary

Years of work experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. I aim to leverage my abilities to fill your company's role successfully. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Overview

3
years of professional experience

Work History

Amazon

Fufillment Associate
08.2023 - Current

Job overview

  • Actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Unloaded, inspected, and stored damaged and returned products.
  • Documented returned product details in the inventory tracking system.
  • Adhered to company safety guidelines to minimize warehouse accidents.

Sheetz

Crew Member
01.2022 - 09.2022

Job overview

  • Became familiar with products to answer questions and make suggestions.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned departments.
  • I filled out a daily shift log to record the food prepared, used, and leftover.
  • Assisted other team members in achieving goals.
  • Completed milkshakes and ice cream desserts for customers.
  • The food preparation area, equipment, and utensils were kept clean and sanitary.
  • Checked dining areas frequently to clean up spills, wipe down tables, and restock stations.
  • Accurately operated cash register to process customer payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware, and napkins.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Worked front counter, drive-thru and other areas.

HRG

CREW MEMBER
08.2021 - 01.2022

Job overview


  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Read food order slips or receive verbal instructions on food required by patron, and prepare and cook food according to instructions.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Wash, cut, and prepare foods designated for cooking.
  • Serve orders to customers at windows, counters, or tables.
  • Prepare and serve beverages such as coffee and fountain drinks.
  • Pre-cook items, such as bacon, to prepare them for later use.

Ohio Catering

EVENT STAFF
10.2020 - 08.2023

Job overview

  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Helped organize and manage successful events with an attendance of over 100 people.
  • Implemented event protocols to maintain the safety and security of all attendees.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Education

Steubenville High School
Steubenville, OH

High School Diploma
05.2023

University Overview


  • Extracurricular Activities: Marching Band
  • National Honor Society Member
  • Key Club Member
  • 3.7 GPA

West Virginia Northern Community College
Wheeling, WV

Some College (No Degree) from Patient Care Technician

Skills

  • Years of work experience
  • Company Standards
  • Customer satisfaction
  • Customer communications
  • Proven knowledge of conflict resolution
  • Warehouse Safety
  • Excellent Communication
  • Detail Oriented
  • Flexible Schedule
  • Willing to Learn
  • Team Leadership
  • Merchandise Inspections
  • Heavy Lifting
  • Time Management
  • Attention to Detail
  • CPR Certified

References

References available upon request.

Timeline

Fufillment Associate

Amazon
08.2023 - Current

Crew Member

Sheetz
01.2022 - 09.2022

CREW MEMBER

HRG
08.2021 - 01.2022

EVENT STAFF

Ohio Catering
10.2020 - 08.2023

Steubenville High School

High School Diploma

West Virginia Northern Community College

Some College (No Degree) from Patient Care Technician

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NADIA HAWTHORNE