Victoria Kluender
524 8th Ave W,IA
Summary
Dynamic Front Desk Manager at Elite Hospitality LLC with a proven track record in enhancing guest satisfaction and operational efficiency. Skilled in staff supervision and employee training, I excel in problem-solving and communication, ensuring seamless check-in/check-out experiences while fostering a positive team environment. Committed to delivering exceptional service and maintaining high standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Elite Hospitality LLC
06.2020 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Supervised staff scheduling, optimizing coverage for peak hotel occupancy periods.
- Resolved guest inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Implemented training programs for new front desk associates, improving service consistency.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Laborer, Material Handler
A&M Service
06.2017 - 06.2020
- Maintained cleanliness and organization of work areas to promote safety.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Followed instructions and safety protocols while operating machinery and equipment.
- Collaborated with team members to streamline workflow and enhance productivity.
Production Worker
Employment Connection
12.2016 - 02.2017
- Operated machinery and equipment to ensure efficient production flow.
- Collaborated with team members to maintain quality control standards.
- Organized work to meet demanding production goals.
- Made sure that products were produced on time and are of good quality.
Food Service Worker
HyVee Foods
09.2015 - 11.2015
- Ensured compliance with food safety regulations and hygiene standards.
- Assisted in inventory management, tracking stock levels and minimizing waste.
- Collaborated with team members to prepare and serve high-quality meals efficiently.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
High School Diploma -
Clay Central Everly
Everly, IASkills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Oral and written communications
- Reception expertise
- Staff supervision
- Delegating work assignments
- Employee training
- Operations management
- Team building and supervision
- Property tours
- Credit and cash payments
- Cash handling
Accomplishments
- Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
- Supervised team of 10 staff members.
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
- Resolved product issue through consumer testing.
Certification
Human trafficing
Languages
English
Full Professional
Timeline
Front Desk Manager
Elite Hospitality LLC
06.2020 - Current
Laborer, Material Handler
A&M Service
06.2017 - 06.2020
Production Worker
Employment Connection
12.2016 - 02.2017
Food Service Worker
HyVee Foods
09.2015 - 11.2015
High School Diploma -
Clay Central Everly