Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Frank

Hephzibah,GA

Summary

Detail-oriented and computer-proficient professional with extensive experience in customer service, client relations, and remote computer-based work. Adept at delivering exceptional service in both in-person and virtual environments, consistently achieving success in managing customer inquiries and digital tasks with precision. Known for strong communication, problem-solving, and organizational skills, contributing to seamless daily operations through a dependable and adaptable approach. Committed to maintaining accuracy and efficiency while fostering positive client interactions and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Security Visitor Management Specialist

Wellstar MCG Health
12.2024 - Current
  • - Monitored and managed visitor access, ensuring compliance with security protocols and maintaining accurate visitor logs.
  • - Operated surveillance systems and performed routine security checks to uphold site safety and confidentiality.
  • - Provided professional front-desk assistance and coordinated with internal departments for secure and timely guest processing.

Customer Service Representative

TSI - Transworld System, Inc (Mohela)
07.2023 - 09.2024
  • - Managed a diverse range of customer inquiries, ensuring high-quality, professional, and accurate service delivery across various communication channels.
  • - Complied with company procedures, federal and state regulations, consistently meeting or surpassing performance benchmarks.
  • - Upheld strict privacy and security standards to safeguard customer and client information, maintaining the integrity of all interactions.
  • Remote

Receptionist

House of Beauty Hair Salon
01.2019 - 12.2023
  • - Managed the reception area, maintaining a clean and orderly environment to enhance client satisfaction and business operations.
  • - Coordinated appointments and effectively handled cancellations, ensuring optimal scheduling for both clients and stylists.
  • - Assisted in marketing efforts by communicating current promotions and new offerings to increase sales and customer engagement.
  • - Executed administrative duties, including transaction processing, record-keeping, and correspondence management to support salon efficiency.

Assembler

John Deere (MAU)
05.2022 - 12.2022
  • - Assembled products by adhering to detailed plans and drawings, ensuring accuracy and compliance with company specifications.
  • - Operated chain air hoists and utilized various tools, including air guns and torque wrenches, to secure fixtures, wiring, and hydraulic lines.
  • - Achieved certification in 50% of the designated assembly zone positions, contributing to versatile team deployment and process efficiency.

Cashier

Lowe's
12.2021 - 05.2022
  • - Managed financial transactions with precision, ensuring accurate processing of payments and returns.
  • - Communicated promotional events to customers, enhancing their shopping experience and driving sales engagement.
  • - Maintained storefront presentation by restocking merchandise and organizing displays.

Cashier

Zaxby's
05.2020 - 01.2021
  • - Managed customer transactions efficiently, maintaining a high level of service accuracy while processing orders.
  • - Communicated effectively with kitchen staff to guarantee prompt and precise order fulfillment.
  • - Maintained cleanliness in customer-facing areas, including the lobby and restrooms, to uphold company standards and enhance guest experience.

Education

High School Diploma -

Burke County High School
05.2022

Associate of Applied Science - Nursing

Augusta Technical College
Augusta, GA

Skills

  • Reliable time management
  • Attentive listener
  • Collaborative teamwork
  • Effective time management
  • Versatile capabilities
  • Customer engagement
  • Efficient typing
  • Skilled in Microsoft Teams communication tools

Timeline

Security Visitor Management Specialist

Wellstar MCG Health
12.2024 - Current

Customer Service Representative

TSI - Transworld System, Inc (Mohela)
07.2023 - 09.2024

Assembler

John Deere (MAU)
05.2022 - 12.2022

Cashier

Lowe's
12.2021 - 05.2022

Cashier

Zaxby's
05.2020 - 01.2021

Receptionist

House of Beauty Hair Salon
01.2019 - 12.2023

High School Diploma -

Burke County High School

Associate of Applied Science - Nursing

Augusta Technical College

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