Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makayla Funches

Carrollton

Summary

Dynamic and dedicated professional with experience at Great Wolf Lodge, excelling in customer engagement and retail sales. Proven ability to enhance customer loyalty through exceptional service and effective communication. CPR certified with strong skills in safety oversight and hazard removal, ensuring a secure environment for all patrons.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Lifeguard

Rosemeade Rainforest
05.2024 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Provided friendly customer service to guests and addressed concerns.
  • Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
  • Provided instruction and assistance to patrons on proper use of recreational equipment.
  • Entered water immediately to pull struggling swimmers to safety.
  • Scanned main areas to monitor for any safety risks.

Retail Sales Associate

Great Wolf Lodge
05.2023 - 08.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Creekview Highschool
Carrollton, TX
08-2025

Skills

  • Water monitoring
  • Hazard removal
  • Safety oversight
  • Public safety
  • Pool policies enforcement
  • Team building
  • CPR certified
  • Team collaboration
  • First aid and CPR
  • Strong communicator
  • Display setup
  • Friendly and outgoing
  • Flexible schedule
  • Store maintenance
  • Retail sales
  • Returns and exchanges
  • Cash register operation
  • Time management
  • Customer engagement

Certification

  • First Aid/CPR Certified


Timeline

Lifeguard

Rosemeade Rainforest
05.2024 - Current

Retail Sales Associate

Great Wolf Lodge
05.2023 - 08.2023

High School Diploma -

Creekview Highschool

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