Makayla Dehne
Tucson,AZ
Summary
Dedicated and adaptable professional with over 14 years of experience, offering proven knowledge of branch operations, depository services, and loan processing. Aiming to leverage skills and expertise to effectively fill the Rita Ranch branch manager position within our company. Possesses a strong track record in the industry, confident in ability to lead and drive success in this role.
Overview
14
14
years of professional experience
Work History
Member Advocate In Branch Trainer
Tucson Federal Credit Union
10.2024 - Current
- Maintained up-to-date knowledge and best practices, adapting processes as needed to deliver exceptional support for all team members.
- My flexibility in adjusting my teaching approach to accommodate different learning styles.
- Collaborated with team members to identify areas for improvement and implement new strategies for better member support.
- Trained and mentored 9 new personnel hired to fulfill various roles.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
- Conducted performance evaluation to identify areas for improvement and provide targeted feedback.
Member Advocate III
Tucson Federal Credit Union
09.2023 - 10.2024
- Provided accurate information on products, services, and policies to members in a professional manner
- Maintained positive relationships with members by responding promptly to their requests or concerns
- Demonstrated effective time management skills while handling multiple tasks simultaneously
- Successfully met or exceeded monthly goals
- Developed strong customer service skills and provided excellent support to members
- Promoted products or services to each member to consistently achieve branch goals
- Handled financial transactions accurately and securely, including deposits, withdrawals, transfers, and loan payments
- Counted and packaged currency and coins
- Educated our membership on how best to use their accounts; providing tips on budgeting or money management techniques
- Built strong relationships with members by providing exceptional service throughout the entire loan process
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Member Advocate II
Tucson Federal Credit Union
03.2022 - 09.2023
- Conducted monthly audits and scheduling
- Conferred with customers by telephone or in-person to provide product or service information
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Navigated multiple computer systems and applications and utilized search tools to find information
- Worked with coworkers to complete tasks
- Counted and packaged currency and coins
- Executed members transactions, including deposits, withdrawals, loan payments, checks (temporary and cashier)
- Promoted products or services to each member to consistently achieve branch goals
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with every member transactions
- Completed special procedures for member's such as ACH transfers, wires, ordering checks, and stopping payments (branch supplies, and office supplies)
- Successfully met or exceeded time management goals
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Member Service Specialist / Member Advocate I
Tucson Federal Credit Union
01.2020 - 03.2022
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff
- Performed various administrative functions, such as ordering and maintaining inventory of supplies
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Completed special procedures for member's such as ACH transfers, wires, ordering checks, and stopping payments
- Counted and packaged currency and coins
- Executed members transactions, including deposits, withdrawals, loan payments, checks (temporary and cashier)
- Promoted products or services to each member to consistently achieve branch goals
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with every member transactions
- Successfully met or exceeded time management goals
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Bank Teller
Tucson Federal Credit Union
08.2018 - 10.2019
- Completed special procedures for member's such as ACH transfers, wires, ordering checks, and stopping payments
- Counted and packaged currency and coins
- Executed members transactions, including deposits, withdrawals, loan payments, checks (temporary and cashier)
- Promoted products or services to each member to consistently achieve branch goals
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with every member transactions
- Successfully met or exceeded time management goals
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Crew Chief
Culver's
05.2016 - 08.2018
- Adhered to company safety standards, including food quality and sanitation procedures
- Maintained complete knowledge of restaurant menu, including daily specials
- Established and maintained a positive work environment
- Assisted co-workers whenever possible
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Immediately reported accidents, injuries or unsafe work conditions to manager
- Maintained proper temperature for all products
- Handled money, balanced tills, and prepared bank deposits
- Verified all deliveries against invoices and completed shortage and overage reports
- Motivated and disciplined employees according to established requirements
- Directly oversaw the overnight store operations, including issuing staff assignments
- Completed all point of sale opening and closing procedures, including the contents of the cash register
Night Manager
Dakota Bar and Grill
10.2015 - 05.2016
- Preserved a perfect attendance
- Alerted Customers to upcoming sales events and promotions
- Served beverages, breads and butter and replenished items as necessary
- Managed bar inventory, restocked supplies and placed orders
- Monitored guest for intoxication and immediately reported concerns to management
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Swept, wrapped silverware and performed other tasks to help the dining room operate efficiently
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Operated a cash register for cash and credit card transaction with accuracy
- Balanced tills, processed credit card payment batches and prepared bank deposits
- Completed all point of sale opening and closing procedures, including the contents of the cash register
Crew Member
Culver's
08.2014 - 10.2015
- Adhered to company safety standards, including food quality and sanitation procedures
- Ensured the cleanliness of the restaurant and the counters and tables were properly sanitized
- Maintained complete knowledge of restaurant menu, including daily specials
- Established and maintained a positive work environment
- Assisted co-workers whenever possible
- Delivered quality service by providing a warm and welcoming environment
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Maintained proper temperature for all products
- Operated a cash register for cash and credit card transaction with accuracy
- Bussed tables and kept dining room and work areas clean
Sandwich Maker
Arizona Bagel and Deli
06.2011 - 09.2014
- Trained team members to prepare sandwiches and other items according to instructions
- Provided product information and menu item explanation to ensure consideration of dietary restrictions
- Cleaned and disinfected food preparation areas, tools, equipment, and floors
- Assisted guests, including offering personable greetings and taking orders
- Prepared sandwiches and other menu offerings in a timely manner
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Stocked and maintained cleanliness of stations
- Consistently provided professional, friendly and engaging service
- Bussed tables and kept dining room and work areas clean
- Displayed enthusiasm and knowledge about the restaurant's menu and products
Education
Associate of Applied Science - Aviation Air Frame and Powerplant
PIMA COMMUNITY COLLEGE
Tucson, AZ05.2012
High School Diploma -
DESERT VIEW HIGH SCHOOL
Tucson, AZ05.2011
Skills
- Customer Service
- Product Knowledge
- Active Listening
- Phone and Email Etiquette
- Money Handling
- Team leadership
- Multitasking and organization
Timeline
Member Advocate In Branch Trainer
Tucson Federal Credit Union
10.2024 - Current
Member Advocate III
Tucson Federal Credit Union
09.2023 - 10.2024
Member Advocate II
Tucson Federal Credit Union
03.2022 - 09.2023
Member Service Specialist / Member Advocate I
Tucson Federal Credit Union
01.2020 - 03.2022
Bank Teller
Tucson Federal Credit Union
08.2018 - 10.2019
Crew Chief
Culver's
05.2016 - 08.2018
Night Manager
Dakota Bar and Grill
10.2015 - 05.2016
Crew Member
Culver's
08.2014 - 10.2015
Sandwich Maker
Arizona Bagel and Deli
06.2011 - 09.2014
Associate of Applied Science - Aviation Air Frame and Powerplant
PIMA COMMUNITY COLLEGE
High School Diploma -
DESERT VIEW HIGH SCHOOL
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