Makayla Gardner
Layton
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
E commerce clerk
Smiths Food And Drug
Syracuse
12.2024 - Current
- Processed customer transactions accurately and efficiently at the register.
- Stocked shelves and organized products to maintain store appearance.
- Assisted customers by answering questions and providing product information.
- Handled returns and exchanges while adhering to store policies.
- Communicated with customers and employees to answer questions or explain information.
- Processed customer orders promptly and accurately.
Direct Support Professional
CTA Community Supports
West Jordan
08.2024 - 12.2024
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in developing social skills and building relationships.
- Facilitated communication between clients and their families or support networks.
- Monitored client behavior and reported any changes to supervisors promptly.
- Maintained a safe and clean environment for clients at all times.
- Documented client progress and maintained accurate records of services provided.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Passenger Service Agent
Prospect Airport Services
Salt Lake City
01.2023 - 07.2024
- Greeted passengers and assisted with check-in procedures.
- Managed boarding processes and ensured timely departures.
- Resolved passenger inquiries and addressed concerns effectively.
- Collaborated with airline staff to maintain service standards.
- Maintained cleanliness in service areas to enhance passenger experience.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Greeted passengers and assisted with their inquiries.
Cashier
Lowe's
Ogden
05.2023 - 01.2024
- Operated cash register to process customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained a clean and organized checkout area throughout shifts.
- Collaborated with team members to ensure smooth store operations.
- Addressed customer concerns promptly to enhance shopping experience.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
Customer Service Representative
Rotech Healthcare
Layton
09.2022 - 05.2023
- Assisted customers with product inquiries and order placement.
- Managed customer accounts and updated information in the database.
- Resolved complaints by communicating with appropriate departments.
- Processed insurance claims and verified coverage details.
- Handled incoming calls and directed them to proper channels.
Customer Service Representative
Classic Fun Center
Layton
06.2021 - 09.2021
- Assisted customers with product inquiries and order placement.
- Managed customer accounts and updated information in the database.
- Resolved complaints by communicating with appropriate departments.
Group Events Specialist
Lagoon
Farmington
03.2018 - 10.2019
- Coordinated logistics for group events, ensuring seamless execution and guest satisfaction.
- Developed event themes and concepts to enhance participant engagement and experience.
- Managed vendor relationships to secure services and resources for successful events.
Education
Syracuse High School
Syracuse, UTSkills
- Transaction processing
- Inventory management
- Customer assistance
- Order entry
- Records retrieval
- Billing and coding
- Peer relationships
- Cash management
- Telephone etiquette
- Client care
- Behavioral monitoring
- Personal assistance
- Social skills development
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Team collaboration
- HIPAA compliance
- EMR / EHR
Certification
- Food handlers permit
Timeline
E commerce clerk
Smiths Food And Drug
12.2024 - Current
Direct Support Professional
CTA Community Supports
08.2024 - 12.2024
Cashier
Lowe's
05.2023 - 01.2024
Passenger Service Agent
Prospect Airport Services
01.2023 - 07.2024
Customer Service Representative
Rotech Healthcare
09.2022 - 05.2023
Customer Service Representative
Classic Fun Center
06.2021 - 09.2021
Group Events Specialist
Lagoon
03.2018 - 10.2019
Syracuse High School