Makayla Garza-Kinzey
Warwick,RI
Summary
Knowledgeable and dedicated customer service professional with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction
and contribute to company success. Specialize in quality, oral and written communication skills with quick problem solving abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Broadpath
04.2022 - Current
- Handle incoming calls from customers who may have been involved in data breaches, ensuring a professional and empathetic demeanor at all times
- Assess the severity of the breach and provide appropriate guidance to customers based on established procedures.
- Address customer concerns and inquiries related to the breach, ensuring accurate information was provided.
- Handled sensitive and private information of customers when assisting with enrolling in credit monitoring services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Multitask effectively by managing multiple breaches simultaneously while following scripted procedures and maintaining a high level of customer service.
Amazon Delivery Driver
Amazon
02.2021 - 02.2022
- Scanning, sorting and delivering amazon prime packages through the city of San Antonio
- Complying with procedures, rules, and regulations on keeping a safe and clean vehicle to ensure the safety of packages
- Receiving and sorting mail and packages
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
Call Center Representative
Spectrum
03.2019 - 02.2021
- Handles incoming calls or inquiries from prospective customers
- Complete supporting paperwork and data entry as required
- Accurately captures customer information
- Creates and maintains service reports
- Advising clients on the best products or services to suit their specific needs
- Answering customer questions regarding bills and services
- Processing orders or disputes for customers
- Resolving customer issues or escalating to a solutions specialist
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Approved and terminated customer contracts upon request.
Receptionist
Sunset bodyworks
05.2017 - 01.2019
- Scheduling appointments and maintaining appointment calendar
- Confirmed appointments, communicated with clients, and updated client records.
- Greeting guests and providing them with a positive first impression of the organization
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Monitored and optimized inventory, and reordered materials as required.
Education
High School Diploma -
Westfield High School
Houston, TX06.2016
Skills
- Microsoft Excel
- Sales Expertise
- Call Center Operations
- Critical Thinking
- Database Maintenance
- Superior Customer Service
- Conflict Resolution Techniques
- Safe Driver Training
- Route Management
- GPS and Route Planning
Timeline
Customer Service Representative
Broadpath
04.2022 - Current
Amazon Delivery Driver
Amazon
02.2021 - 02.2022
Call Center Representative
Spectrum
03.2019 - 02.2021
Receptionist
Sunset bodyworks
05.2017 - 01.2019
High School Diploma -
Westfield High School
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