MaKayla Graham
Florence,SC
Summary
Dynamic customer service professional with experience at QVC and Kids Footlocker, excelling in training teams and enhancing customer experiences. Skilled in critical thinking and data entry, I successfully implemented visual merchandising standards, leading to improved sales and customer satisfaction. Proven ability to manage operations and foster a collaborative team environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
QVC
02.2024 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new team members on product knowledge and sales techniques.
- Implemented visual merchandising standards to enhance customer experience.
- Monitored inventory levels and coordinated restocking efforts with vendors.
Assistant Manager
Kids Footlocker
02.2021 - 02.2024
- Assisted in managing daily store operations and staff scheduling.
- Trained new team members on product knowledge and sales techniques.
- Implemented visual merchandising standards to enhance customer experience.
- Monitored inventory levels and coordinated restocking efforts with vendors.
Education
High School Diploma -
Wilson High School
Florence, SC05.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Order processing
- Data collection
Timeline
Customer Service Representative
QVC
02.2024 - Current
Assistant Manager
Kids Footlocker
02.2021 - 02.2024
High School Diploma -
Wilson High School