Makayla Haley
Tempe,AZ
Summary
Experienced 2years with a background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated, and focused on going above and beyond requirements to contribute to team success.
Also, a considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust.
Customer-centered candidate who puts excellent communication and people skills into practice at work every day. Handle reservations, table assignments, and manage phone. Trainable and committed to creating a comfortable and warm environment for costumers.
Overview
4
4
years of professional experience
Work History
Hostess
The Canal Club At The Scott Resort & Spa
02.2023 - Current
- Answered customer questions about hours, seating, menu information, reservations, and entertainment schedule.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, bussing tables, running food, and updating reservation logs simultaneously.
- Trained 4 new hostesses on customer service best practices and restaurant policies to maintain quality service.
- Completed daily side work and opening and closing duties without fail.
- Took initial drink orders and relayed information to wait or bar staff when servers needed extra help.
Babysitter
Busy Bee's Babysitting
02.2022 - Current
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands and share by leading by example.
- Assisted children with homework assignments and special projects across different subjects.
- Balanced playtime and limited screen time to support the development of fine motor, gross motor, and cognitive skills.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Maintained an updated list of emergency contact information and child's health information in case of emergencies.
- Established and maintained a safe play environment for children.
Retail Shipping Associate
Postal Centers Plus
07.2020 - 12.2022
- Packed and labeled boxes with maximum efficiency.
- Assisted staff in shipping processes such as proper handling and storage.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped customers complete purchases, locate items and join reward programs.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts at the end of each month by adding each item in stock to the computer system
Education
Psychology
Arizona State University
Tempe, AZ05.2025
High School Diploma -
Chino Hills High School
Chino Hills, CA05.2021
Skills
- Paperwork Management
- Data Entry
- Credit and Cash Transactions
- Exceptional communication
- Detail Oriented
- Cash Register Systems
- POS Systems
- Child CPR
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
Research
I completed a Directed Child Study course where I studied one child throughout the entire semester. At the end of each day, I documented two observable behaviors related to targeted developmental goals (cooperation, self-regulation, etc.). My observations included the child’s interactions during play, activities, and group learning. I concluded the course by writing a comprehensive case study on the child I observed throughout the semester.
Timeline
Hostess
The Canal Club At The Scott Resort & Spa
02.2023 - Current
Babysitter
Busy Bee's Babysitting
02.2022 - Current
Retail Shipping Associate
Postal Centers Plus
07.2020 - 12.2022
Psychology
Arizona State University
High School Diploma -
Chino Hills High School