Makayla Harris
Indianapolis,IN
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and expanding client bases during tenure at Pacmoore Processing Technologies. Expert in CRM software and active listening, adept at resolving complaints and leveraging problem-solving abilities to increase loyalty. Demonstrated teamwork and critical thinking skills contribute to meaningful customer interactions and service excellence. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
House Keeper
Christians Complete Clean
10.2023 - 02.2024
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Sales Representative
Stanley Steamer
09.2022 - 07.2023
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Representative
Pacmoore Processing Technologies
11.2021 - 03.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Executive Management Services Inc
07.2021 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN 06-2022
Skills
- Teamwork
- CRM Software
- Call center experience
- Live chat support
- Active Listening
- Critical Thinking
- Problem-solving abilities
Timeline
House Keeper
Christians Complete Clean
10.2023 - 02.2024
Sales Representative
Stanley Steamer
09.2022 - 07.2023
Customer Service Representative
Pacmoore Processing Technologies
11.2021 - 03.2022
Customer Service Representative
Executive Management Services Inc
07.2021 - 09.2021
High School Diploma -
Warren Central High School
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