Makayla Hess
Mansfield
Summary
Proven achiever with a strong background in community health and customer service, notably at CareSource. Skilled in HIPAA guidelines and cultural competency, I excel in creating impactful community health strategies and fostering positive customer relations. Demonstrated ability to organize resources and coordinate schedules effectively, enhancing productivity and community well-being. Compassionate Community Health Worker with 1.5 years of experience in fast-paced positions working with hundreds of members through CareSource. I am committed to helping community members improve wellness through hands-on support and education.
Overview
12
12
years of professional experience
Work History
Community Health Worker
CareSource
05.2023 - Current
- Work directly with members to help them understand their health and social conditions, and develop strategies to improve their health and well-being.
- Addressing the social determinants of health and integrating clinical and community efforts.
- Targeted specific community groups with provider information/resources.
- Assist with scheduling transportation for members, Assisting members to take advantage of community resources.
Receptionist
Dermatology Associates of Mid Ohio
08.2021 - 05.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Representative
Loan Max
02.2019 - 08.2021
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
Daycare Worker
Kids Korner Daycare
01.2013 - 02.2019
- Distributed food, napkins, and beverages in preparation for snack time.
- Monitored entrances and exits to maintain safety and organized environments.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Lexington High School
Lexington, OH06.2011
Skills
- Organized and detail-oriented
- Reasoning ability
- Informational materials
- HIPAA Guidelines
- Community-based resources
- Cultural Competency
- Schedule Coordination
- Team assignments
- Resource advocacy
Timeline
Community Health Worker
CareSource
05.2023 - Current
Receptionist
Dermatology Associates of Mid Ohio
08.2021 - 05.2023
Customer Service Representative
Loan Max
02.2019 - 08.2021
Daycare Worker
Kids Korner Daycare
01.2013 - 02.2019
High School Diploma -
Lexington High School