Makayla Jackson
Macon,Georgia
Summary
Energetic Front of House Team Member known for high productivity and efficient task completion. Possess specialized skills in customer service, conflict resolution, and point of sale systems operation. Excel in communication, teamwork, and adaptability, ensuring seamless front-of-house operations and positive guest experiences.
Overview
8
8
years of professional experience
Work History
FRONT OF HOUSE TEAM MEMBER
Chick-fil-A
02.2024 - 02.2025
- Operated register to process payments and collect cash payment for order totals.
- Established welcoming atmosphere by greeting each guest warmly.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Worked with managers to report and resolve customer issues or concerns.
FRONT OF HOUSE TEAM MEMBER/SOCIAL MEDIA COORDINATOR
Bastion Brewing Company
01.2018 - 01.2023
- Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
- Monitored guest satisfaction levels throughout meal services.
- Answered phone inquiries, taking reservations and providing information as needed.
- Collaborated with management to implement promotional events and special offers.
COFFEE BARISTA
Moka Joe
01.2022 - 10.2022
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Described menu items to customers and suggested products based on stated preferences.
- Managed cash register and processed transactions with accuracy and integrity.
HOSTESS
Chilis
01.2017 - 01.2018
- Supported servers and food runners with keeping dining area ready for every guest
- Managed in person and telephone guest inquiries, customer service requests and reservation bookings
Education
HIGH SCHOOL DIPLOMA -
Anacortes High School
01.2019
Skills
- Menu memorization
- Front-of-house display creation
- POS system operations
- Service prioritization
- Attention to detail
- Marketing
- Time management
- Problem solving
- Social media engagement
- Cash handling
- Teamwork and collaboration
Timeline
FRONT OF HOUSE TEAM MEMBER
Chick-fil-A
02.2024 - 02.2025
COFFEE BARISTA
Moka Joe
01.2022 - 10.2022
FRONT OF HOUSE TEAM MEMBER/SOCIAL MEDIA COORDINATOR
Bastion Brewing Company
01.2018 - 01.2023
HOSTESS
Chilis
01.2017 - 01.2018
HIGH SCHOOL DIPLOMA -
Anacortes High School
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