MAKAYLA JACKSON
Atlanta,GA
Summary
Administrative and operations professional with experience supporting executive leadership, managing complex workflows, and coordinating client and patient services in fast-paced environments. Skilled in project coordination, insurance verification, data analysis, and executive support. Known for improving operational efficiency, maintaining compliance and documentation accuracy, and delivering exceptional client and stakeholder communication.
Overview
7
7
years of professional experience
Work History
Front Office Specialist/Insurance Verification
Piedmont Dermatology
Atlanta, GA
01.2023 - Current
- Ensured compliance with HIPPA and organizational policies while verifying insurance eligibility and patient documentation.
- Identified discrepancies in patient records and coverage, escalating issues to prevent financial, compliance, and patient safety risks.
- Maintained accurate documentation in EMR systems to support audit readiness and regulatory standards.
- Demonstrate basic knowledge of managed care plans, CPT, and ICD-10 coding.
- Communicated with patients and clinical staff to resolve coverage issues, supporting safe, efficient care delivery.
- Supported organizational risk reduction through accurate documentation, policy adherence, and compliance-focused workflows in a high-volume healthcare environment.
- Implemented a new invoicing system that reduced errors and improved the accuracy of customer accounts, resulting increase in revenue.
Executive Assistant/Administrative Assistant
KIMK Cosmetic Studios
Atlanta, GA
12.2022 - 12.2025
- Managed the CEO's calendar and travel arrangements, ensuring all meetings and events were scheduled efficiently and effectively.
- Coordinated and managed projects, including researching and gathering information, resulting in successful completion of projects within deadlines and budgets.
- Coordinated domestic and international travel arrangements for executive leadership.
- Performed accounting activities such as preparing checks requests, expense report, purchase orders and invoices each week
- Oversaw office inventory activities, including ordering, requisitions, stocking, and shipment receiving.
- Provided administrative support to multiple departments, including managing calendars, coordinating meetings, and preparing reports, resulting in a increase in departmental efficiency.
- Developed and maintained a comprehensive database of executive contacts, resulting in a increase in successful business connections.
- Developed and edited presentations, reports, and other documents, resulting in a increase in quality and accuracy.
Executive Assistant/Data Analyst
BEMI Productions Sound Engineering
Atlanta, GA
03.2020 - 12.2022
- Planned and coordinated successful events, including staff meetings and conferences, resulting in a 20% increase in attendance and positive feedback.
- Created and designed drawings using AutoCAD and adobe photoshop-completed over 15 projects for 5 clients.
- Developed and implemented an efficient filing system, reducing document retrieval time and improving overall organization.
- Maintained and nurtured relationships with key stakeholders, resulting in a increase in business partnerships and collaborations.
- Acted as a liaison between the CEO and other departments, facilitating communication and collaboration to achieve company-wide goals.
- Monitored industry trends and news, providing weekly updates to executive team, and identifying potential opportunities for growth.
- Managed executive's expense reports, saving the company over $4,000 in unnecessary expenses.
Data Analyst
Provost’s Summer Undergraduate Research Participation in Data Science
06.2019 - 07.2022
- Verified Certificates in R Basics, Data Visualization, and Data Wrangling
- Completed rigorous courses selected from HarvardX’s Professional Certificate in Data Science.
Education
Master of Science - Biology
Clark Atlanta University
MBA - Health Administration
Louisiana State University-Shreveport
Skills
- Patient care
- Customer service expertise
- Team Coordination & Onboarding office & Operations Management
- File organization
- Document management
- Microsoft office mastery
- Appointment scheduling
- Confidential Information Handling
- Calendar management
- Problem-solving capacity
- Data entry
- Billing and invoicing
Timeline
Front Office Specialist/Insurance Verification
Piedmont Dermatology
01.2023 - Current
Executive Assistant/Administrative Assistant
KIMK Cosmetic Studios
12.2022 - 12.2025
Executive Assistant/Data Analyst
BEMI Productions Sound Engineering
03.2020 - 12.2022
Data Analyst
Provost’s Summer Undergraduate Research Participation in Data Science
06.2019 - 07.2022
Master of Science - Biology
Clark Atlanta University
MBA - Health Administration
Louisiana State University-Shreveport