Makayla James
Rockaway,NJ
Summary
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
4
4
years of professional experience
Work History
Payment Specialist
Lucrotec
02.2026 - Current
- Processed high-volume payment transactions with accuracy and attention to detail.
- Reconciled discrepancies in payment records, ensuring financial integrity.
- Collaborated with cross-functional teams to streamline payment workflows.
- Implemented improvements to payment processing systems for increased efficiency.
- Ensured adherence to regulatory standards in all payment operations.
- Developed strong relationships with banks, credit card processors, and other external partners for seamless collaboration in handling payments.
- Boosted customer satisfaction with timely and accurate processing of various payment methods.
Server
The Turning Point
06.2025 - 02.2026
- Provided exceptional customer service in a fast-paced environment, consistently exceeding guests expectations.
- Built rapport with guests.
- Demonstrated strong multitasking abilities.
- Assisted in opening and closing duties, including setting up and breaking down dining tables.
- Address and resolve customer concerns promptly and professionally, maintaining a positive dining atmosphere.
- Managed orders efficiently using point-of-sale system to streamline service operations.
- Trained new servers on menu items, service protocols, and operational standards.
Cheerleading Coach
USA Wildcats Cheerleading
06.2024 - 06.2025
- Maintained team cohesiveness and morale.
- Created a safe and positive environment.
- Taught cheerleaders proper and safe technique.
- Instructed cheerleaders on fundamental skills.
- Evaluate performance and provide positive feedback.
Intern
United States Probation & Pretrial Services Offices, District of Connecticut
06.2023 - 09.2023
- Attended Court hearings with officers for both pretrial and post-conviction hearings.
- Monitored persons under supervision's compliance and progress in treatment by reviewing reports from counseling agencies.
- Maintained and organized records and documentation for persons under supervision.
- Collaborated with officers and supervisors during case staffings.
- Sorted and organized files, spreadsheets, and reports.
- Participated in presentations to gain overall knowledge of the Federal Judicial System and Probation and Pretrial Services.
Contract Specialist Intern
General Services Administration (GSA)
08.2022 - 08.2023
- Supported Contract Specialist with day-to-day operations.
- Assisted with acquisition responsibilities.
- Understands the foundation of acquisition and the overview of the organization.
- Ensured pre- and post- award administrative contracting actions are complete, accurate, and contractually compliant.
- Ensured contract documentation/files are complete, properly filed, and meet Contract Tab Advisory Guidance.
- Prepared close out documentation.
Education
Bachelor of Arts - Psychology Concentration: Forensics, Minor: Sociology
University of New Haven
05-2023
Skills
- Strong Written and Verbal Communication Skills
- Type Speed 60 WPM with 98% accuracy
- Excellent Organizational and Problem Solving
- Proficient in Microsoft PowerPoint
- Proficient in Excel
- Credit card processing
- Data inputting
Timeline
Payment Specialist
Lucrotec
02.2026 - Current
Server
The Turning Point
06.2025 - 02.2026
Cheerleading Coach
USA Wildcats Cheerleading
06.2024 - 06.2025
Intern
United States Probation & Pretrial Services Offices, District of Connecticut
06.2023 - 09.2023
Contract Specialist Intern
General Services Administration (GSA)
08.2022 - 08.2023
Bachelor of Arts - Psychology Concentration: Forensics, Minor: Sociology
University of New Haven