Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Jones

Chicago,IL

Summary

Experienced customer service professional with 5+ years of proven success in consistently meeting company needs through organized and adaptable practices. Adept at working under pressure and tackling challenges to enhance the organizational brand. Detail-oriented and goal-focused, applying a successful approach to develop and implement complex best practices to meet both organizational and regulatory expectations. Enthusiastic and hardworking, excelling in cultivating profitable client relationships and optimizing processes.

Overview

6
6
years of professional experience

Work History

Consultant

Amazing Lash Studio
Chicago, IL
10.2022 - Current
  • Processing and recording sales as needed/managing inventory
  • Demonstrate activity on social media to develop new customer leads
  • Achieved a remarkable 300% increase in monthly membership sales, surpassing the target of 5 by setting a record with 20 sales.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules
  • Maintained daily calendars, set appointments with clients, and planned daily office events
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Managed office duties by answering office phone and emails to schedule appointments, answer questions and document information
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges
  • Followed-up with clients after installations to assess quality service and customer satisfaction

Check Cashiers - Customer Service Rep

PLS
Chicago, IL
01.2022 - 10.2022
  • Promoted products and services to current and potential customers.
  • Ensured transactions followed federal, state, and local regulations.
  • Maintained a balanced drawer, handled currency transactions, and ensured proper cash handling.
  • Reconciled daily cash variance reports, tracking overages and shortages through summary reports.
  • Performed verifications (check, employment, business) and offered exceptional service to every customer.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Counted currency, coins, and checks for deposit or shipment to branch banks or Federal Reserve Bank.

Server

Brookdale Senior Living
Chicago, IL
09.2019 - 12.2021
  • Performed opening and closing procedures, adhering to established checklists.
  • Cross-trained and coordinated schedules with team members for seamless service.
  • Displayed enthusiasm and extensive knowledge about the restaurant's menu and products.

Team Member

Tri City Foods
Chicago, IL
12.2018 - 09.2019
  • Maintained high standards of customer service in fast-paced operations.
  • Handled currency and credit transactions quickly and accurately.
  • Trained new team members, ensuring a thorough understanding of daily tasks and duties.

Clerical Assistant

Wilbur Wright College
Chicago, IL
12.2017 - 08.2018
  • Answered phones and greeted clients, enhancing communication skills.
  • Developed strong customer service skills in a client-facing role.
  • Created spreadsheets to track the creation of student files, emphasizing attention to detail.

Education

Natural Sciences

City Colleges of Chicago - Wilbur Wright College

Skills

  • Google workspace
  • Communication
  • Problem Solving
  • Attention to Detail
  • Integrity and Honesty
  • Continuous Improvement
  • Analytical Thinking
  • Client Engagement
  • Office suite
  • Cultural Awareness
  • Appointment Scheduling
  • Digital Recordkeeping
  • Payment Processing
  • Workspace Organization
  • Creativity and Originality
  • Schedule Management
  • Product Knowledge
  • Desktop and Laptop Computers
  • POS Terminal Operation
  • Service Marketing
  • Clear Communication

Timeline

Consultant

Amazing Lash Studio
10.2022 - Current

Check Cashiers - Customer Service Rep

PLS
01.2022 - 10.2022

Server

Brookdale Senior Living
09.2019 - 12.2021

Team Member

Tri City Foods
12.2018 - 09.2019

Clerical Assistant

Wilbur Wright College
12.2017 - 08.2018

Natural Sciences

City Colleges of Chicago - Wilbur Wright College

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Makayla Jones