Makayla Jones
Gadsden,USA
Summary
Detail-oriented professional experienced in customer service, production, and direct support roles. Expertise in communication, organization, and quality control enhance efficiency in managing diverse responsibilities. Proficient in both in-person and remote settings, contributing to customer support, data entry, and manufacturing operations while upholding high standards of service and teamwork.
Overview
1
1
Certification
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Technical Support Representative
Alorica
07.2026 - Current
- Provided technical support via phone, email, and chat for various products.
- Resolved customer issues by troubleshooting software and hardware problems.
- Guided customers through product installations and configuration steps clearly.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with inquiries using multiple communication channels.
- Resolved customer complaints in a timely manner.
- Resolved issues by following company policies and procedures effectively.
- Conducted follow-ups to ensure customer satisfaction and service quality.
- Responded to emails, phone calls, and other inquiries from customers in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Production Associate
Koch's Foods
Gadsden, USA
08.2023 - 06.2025
- Ensured compliance of poultry products with quality, safety, and production standards during trussing, contributing to overall product integrity.
- Monitored quality control measures, promptly identifying defects to uphold high standards and reduce waste.
- Operated machinery for poultry processing and packaging tasks.
- Maintained cleanliness and sanitation in the production area.
- Collaborated with team members to meet daily production goals.
CSR - Customer Service Representative
Comcast Cable and Xfinity Internet
Rome, USA
07.2022 - 09.2023
- Handled a high volume of calls while maintaining strong attention to detail.
- Updated and maintained accurate customer data in company systems to support seamless service delivery.
- Managed high call volume while ensuring meticulous attention to detail in customer interactions.
- Worked with team members to expedite resolution of customer concerns for enhanced satisfaction.
- Entered and updated customer data accurately in company systems.
Direct Support Staff
ResCare
Rome, USA
03.2019 - 02.2021
- Supported individuals with cooking, bathing, eating, and transportation to doctor visits, ensuring their health and well-being.
- Assisted individuals in daily activities to enhance well-being.
- Facilitated community engagement for individuals, promoting social inclusion and a sense of belonging.
- I assist mental health individuals with intellectual and developmental disabilities.
Customer Service Representative/Sales Manager
Blended Elementz Boutique
Rome, USA
01.2018 - 02.2019
- Ensured fair service delivery to customers, fostering trust and satisfaction.
- Scheduled and coordinated client appointments to optimize service efficiency.
- Operated cash register to process customer transactions.
- Monitored inventory levels to ensure stock availability.
- Restocked shelves with products to maintain availability.
- Packaged products for shipment and unpacked deliveries.
- Processed payroll for employees bi-weekly.
Crew Member
Taco Bell
Rome, USA
05.2016 - 01.2017
Education
High school or equivalent -
Coosa High School
Rome, USA 08.2014 - 09.2018
Skills
- Customer Service
- Active Listening
- Problem Solving
- Critical Thinking
- Client Retention
- Conflict Resolution
- Technical Troubleshooting
- CRM Systems
- Computer & Data Entry
- Multitasking
- Verbal & Written Communication
- Product Knowledge
- Team Collaboration
- Time Management
- Process Improvement
- Technical troubleshooting
- Data entry
- Active listening
Skills
- Customer Service
- Active Listening
- Problem Solving
- Critical Thinking
- Client Retention
- Conflict Resolution
- Technical Troubleshooting
- CRM Systems
- Computer & Data Entry
- Multitasking
- Verbal & Written Communication
- Product Knowledge
- Team Collaboration
- Time Management
- Process Improvement
- Technical troubleshooting
- Data entry
- Active listening
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Timeline
Technical Support Representative
Alorica
07.2026 - Current
Production Associate
Koch's Foods
08.2023 - 06.2025
CSR - Customer Service Representative
Comcast Cable and Xfinity Internet
07.2022 - 09.2023
Direct Support Staff
ResCare
03.2019 - 02.2021
Customer Service Representative/Sales Manager
Blended Elementz Boutique
01.2018 - 02.2019
Crew Member
Taco Bell
05.2016 - 01.2017
High school or equivalent -
Coosa High School
08.2014 - 09.2018