Makayla Jordan
Madison Heights,VA
Summary
Dynamic retail professional with a proven track record at AAA Club Alliance, excelling in customer service and problem-solving. Recognized for enhancing member satisfaction and retention through effective communication and teamwork. Skilled in inventory management and adept at identifying cross-selling opportunities, consistently contributing to sales targets and overall business success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
AAA Club Alliance
12.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Assisted with taking roadside assistance calls remaining calm and professional to assure members we are here to assist.
Member Relationship Specialist
AAA Club Alliance
11.2024 - 03.2025
- Maintained up-to-date knowledge on membership products and services, allowing for accurate information sharing with members at all times.
- Achieved high levels of member satisfaction through empathetic listening and effective problem-solving skills.
- Transcended requirements on consistent basis to satisfy customers.
- Improved member retention rates by consistently providing exceptional customer service during interactions.
- Identified cross-selling opportunities through an in-depth understanding of members'' situations and needs.
Education
High School Diploma -
Rustburg High School
Rustburg, VA06-2021
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Phone etiquette
- Brand representation
Certification
- CNP - Certified Notary Public
notary of va
Certified Notary of VA expires : 08/31/2029
Timeline
Member Relationship Specialist
AAA Club Alliance
11.2024 - 03.2025
Retail Sales Associate
AAA Club Alliance
12.2022 - Current
High School Diploma -
Rustburg High School