Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Makayla Kaufman

Cincinnati

Summary

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.

Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.

Overview

9
9
years of professional experience

Work History

Caregiver

Trinity In Home Care
08.2025 - Current
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored patient health status, reporting changes to healthcare professionals.
  • Developed personalized care plans in collaboration with family members and medical staff.
  • Provided companionship and emotional support, enhancing client well-being.

Assistant Store Manager

United Dairy Farmers
06.2024 - 01.2025
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.

Phlebotomy Technician

The Christ Hospital
03.2022 - 11.2023
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Interacted with patients to gather and record data prior to blood draws.

Warehouse Selector

Zenith Logistics Inc.
05.2020 - 01.2022
  • Collaborated with team members to achieve daily productivity goals while maintaining a positive work atmosphere.
  • Reduced order errors through meticulous attention to detail during the selection process.
  • Assisted with loading outbound shipments onto delivery trucks, ensuring secure placement of packages to prevent damage during transit.
  • Communicated effectively with warehouse supervisors, providing updates on progress towards daily objectives.
  • Consistently met or exceeded performance metrics by effectively prioritizing tasks and managing time efficiently.
  • Upheld company policies and procedures, promoting a culture of professionalism and excellence within the warehouse environment.
  • Participated in ongoing training sessions to stay current on industry best practices and enhance job skills further.
  • Assisted in improving inventory management with accurate record-keeping and timely reporting of discrepancies.
  • Maintained a safe and clean work environment by adhering to company safety protocols and guidelines.
  • Operated various warehouse equipment such as forklifts, pallet jacks, and hand trucks to safely transport goods within the facility.
  • Supported quality control efforts by carefully inspecting items before packaging them for shipment.

Cashier Team Lead

United Diary Farmers
10.2019 - 01.2020
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer services.

Asset Protection Customer Host

Walmart
10.2017 - 01.2019
  • Maintained safety and security of premises, visitors and employees.
  • Watched entering and leaving guests for suspicious behavior.
  • Provided assistance to handicapped and disabled customers.
  • Activated and deactivated item security tags.
  • Maintained safe and professional entry areas for positive appeal to every customer.
  • Offered friendly greetings and assistance to incoming customers.

Customer Service Representative

Family Dollar
11.2016 - 03.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.

Teacher's Assistant

Kiddie Kampus Learning Center
01.2017 - 10.2017
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Distributed textbooks, workbooks, papers and pencils to students.

Education

CNA - Nursing

Cincinnati Job Corps
Cincinnati, OH
05.2024

Phlebotomist - Phlebotomy

Great Oaks Career Campuses
Cincinnati, OH
12.2021

High School Diploma -

Virtual High School
Cincinnati, OH
05.2017

Skills

  • Proper Storage Procedures
  • Drawing Blood
  • Stress Management
  • Sanitation and Sterilization
  • Problem-Solving
  • Time Management
  • Communication
  • Communication abilities
  • Customer Service
  • Attention to Detail
  • Certified in CPR/AED
  • Decision-Making
  • Biohazard Policy Compliance
  • Quality control guidelines

Accomplishments

  • Computer honored classes

Timeline

Caregiver

Trinity In Home Care
08.2025 - Current

Assistant Store Manager

United Dairy Farmers
06.2024 - 01.2025

Phlebotomy Technician

The Christ Hospital
03.2022 - 11.2023

Warehouse Selector

Zenith Logistics Inc.
05.2020 - 01.2022

Cashier Team Lead

United Diary Farmers
10.2019 - 01.2020

Asset Protection Customer Host

Walmart
10.2017 - 01.2019

Teacher's Assistant

Kiddie Kampus Learning Center
01.2017 - 10.2017

Customer Service Representative

Family Dollar
11.2016 - 03.2018

CNA - Nursing

Cincinnati Job Corps

Phlebotomist - Phlebotomy

Great Oaks Career Campuses

High School Diploma -

Virtual High School

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