Makayla Kindell
Dayton,OH
Summary
Proven leader at Penny Lane Art Gallery & Cafe, adept in delivering exceptional service to every guest as head of a high-performance team dedicated to top-notch customer relations. Skilled in espresso machine operation and latte art, coupled with a passion for beer and wine. Eager to gain knowledge in roasting and traditional espresso beverages.
Overview
5
5
years of professional experience
Work History
Cafe Manager
Penny Lane Art Gallery & Cafe
09.2023 - Current
- Oversaw daily cafe operations to maintain smooth workflow
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere by greeting every guest.
- Handled business administration functions such as cash register counting and supply ordering.
- Collaborated on new monthly specials to add an exciting variety of selections and meet customer preferences.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Collaborated planning and served special events such as coursed dinners, local festivals, and holiday promotions.
Food Preparation Specialist
Penny Lane Art Gallery & Cafe
05.2023 - Current
- Ensured consistency in permanent menu items resulting in a cohesive dining experience
- Evaluated and adjusted recipes to meet the diverse dietary needs of customers, including vegan, gluten-free, and dairy-free options.
- Set up and prepared cooking supplies and workstations on designated after-hours prep shifts to maximize productivity.
Barista
Penny Lane Art Gallery & Cafe
10.2022 - Current
- Maintained a clean and organized workspace
- Pleasantly interacted with customers during peak hours to promote a fun, positive environment.
- Developed trust by consistently serving and creating personal relationships with regulars.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served both permanent menu items and monthly specialty beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings and promoted upselling through specialty items and add-ons.
Server/Hostess/Carryout
Bob Evans Restaurant
10.2019 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service.
- Worked effectively in fast-paced environments serving weekend sections reserved for parties of 6+ guests.
- Consistently ranked with highest overall sales and up-sells for beverages, appetizers, desserts, and various add-ons.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Memorized regulars’ orders and needs to develop trust and provide consistent service.
- Ensured convenience by providing necessary utensils condiments for carryout orders.
Server
Longhorn Steakhouse
06.2022 - 09.2022
- Explained menu items and suggested appropriate cuts of meats to meet customers’ desire.
- Suggestively sold specialty cocktails, draft beer, and wine by the bottle.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Troy High School
Troy, OH05.2020
Skills
- Espresso Machine Operation
- Latte Art
- Customer Engagements
- Health and Safety Regulations
- Social Media Marketing
- Food Presentation
Hobbies
- Painting and drawing
- Roller skating
- Visiting breweries and wineries
- Thrifting
Timeline
Cafe Manager
Penny Lane Art Gallery & Cafe
09.2023 - Current
Food Preparation Specialist
Penny Lane Art Gallery & Cafe
05.2023 - Current
Barista
Penny Lane Art Gallery & Cafe
10.2022 - Current
Server
Longhorn Steakhouse
06.2022 - 09.2022
Server/Hostess/Carryout
Bob Evans Restaurant
10.2019 - 09.2023
High School Diploma -
Troy High School
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