Makayla Kontour
Englewood,CO
Summary
Proven educator and customer service expert, demonstrated through impactful roles at Authentic Life Early Learning Center and Lowes Home Improvement. Excelled in fostering child development and resolving customer issues, showcasing strong empathy and effective decision-making. Achieved commendable levels of parent satisfaction and operational efficiency, embodying patience and a robust work ethic.
Overview
2
2
years of professional experience
Work History
Childcare Assistant Teacher
Authentic Life Early Learning Center
02.2024 - 09.2024
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Implemented engaging hands-on activities that facilitated learning through play, promoting cognitive development among students.
Substitute Teacher
Montessori School of Lone Tree
11.2023 - 02.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Assistant Teacher
The Goddard School
05.2023 - 11.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Monitored and reported student progress and development, offering mentoring as needed.
Head Cashier
Lowes Home Improvment
02.2023 - 05.2023
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Education
Associate of Applied Science - Criminal Justice
Arapahoe Community College
Littleton, CO05-2027
High School Diploma -
Colorado’s Finest High School Of Choice
Englewood, CO05-2023
Skills
- Patience and Empathy
- Parent Communication
- CPR Certified
- Health and safety
- Curriculum Implementation
- Time Management
- Active listener
- Strong Work Ethic
- Decision-Making
- Accurate record keeping
- Customer Service
References
Available upon request
Timeline
Childcare Assistant Teacher
Authentic Life Early Learning Center
02.2024 - 09.2024
Substitute Teacher
Montessori School of Lone Tree
11.2023 - 02.2024
Assistant Teacher
The Goddard School
05.2023 - 11.2023
Head Cashier
Lowes Home Improvment
02.2023 - 05.2023
Associate of Applied Science - Criminal Justice
Arapahoe Community College
High School Diploma -
Colorado’s Finest High School Of Choice
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