Makayla Ledford

Morganton,NC

Summary

I am a stay at home mother with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am experienced in fast-paced environments and adaptable to last-minute changes while thriving under pressure. Graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

years of professional experience

Work History

Dryer / Wood Flooring Manufacturer

Catawba Valley Staffing

Valdese, North Carolina

01.2021 - 01.2022

Offered reception coverage to relieve staff during absences or breaks
Assisted organizational efforts by filing, entering data and answering phones
Maintained positive working relationship with fellow staff and management
Completed data entry tasks within specified timeframes
I have good interpersonal skills, I am a great worker, whether in a team or solo projects, and I am very willing to learn and develop new skills.

Associate in Deli Sales

Ingles

Morganton, North Carolina

01.2019 - 12.2020

Trained new associates on store operations, policies, and procedures
Conducted inventory checks to ensure accuracy of shelf stock
Operated equipment such as scanners and scales correctly during checkout process
Ensured compliance with company safety regulations at all times while on the job
Cleaned shelves, counters and tables to maintain organized store.

Customer Service Representative/Retail Sales Associate

Concentrix

Hickory, North Carolina

08.2018 - 12.2019

As a customers representative and sales agent I was able to speak with people from all over the United states helping them with any issues they had related to phone, TV or billing
Developed positive relationships with customers through friendly interactions
Resolved complex problems by working with other departments to provide solutions that meet customer needs
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

CPA

The Berkley Retirement-Home

Morganton

03.2019 - 11.2019

As a cpa my job was to assist any resident living in the Berkley with daily tasks such as eating, getting ready for the day or set up activities for residents.

Education

General Studies, CNA Program -

06.2018

Skills

Quality Control Analysis
Workplace Cleanliness
Adaptable to change
Reliability and punctuality
Item Sorting
Telecommunications

Multitasking
Teamwork
Negotiation
Conflict resolution
Time management
Customer Service

Accomplishments

Consistently maintained high customer satisfaction ratings.

Timeline