Makayla LeVoir
Minneapolis,MN
Summary
I have worked in customer service for 4 years. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
service leader, server, host
Perkins Restaurants & Bakery-Crystal, MN
10.2022 - Current
- I have worked at Perkins for about 2 years now. I started as a host and was promoted to a server then to a shift lead.
- My jobs consists of greeting guests, serving tables, cashing out, bussing and cleaning tables, basic cleaning, maintenance.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Ice Rink Attendant
New Hope Ice Arena-New Hope, MN
10.2021 - 10.2023
- Supervising arena, customer service, basic cleaning and maintenance.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Set up promotional displays and equipment for special events and activities.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Food Runner
Cowboy Jacks-Plymouth, MN
05.2022 - 11.2022
- Greet and seat tables, run and prepare food, serve tables, basic cleaning and stocking
- Greeted customers and provided outstanding customer service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored dining room and bar areas for signs of overcrowding.
- Processed payments for orders and provided customers with change.
- Provided attentive service and proactively assessed guest needs.
Cashier/Sales Associate
Ace Hardware-Crystal, MN
05.2020 - 10.2021
- Greet and assist customers, cashier, basic cleaning and stocking, customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High school diploma -
Armstrong High School
Plymouth, MN06.2023
Skills
- Time Management
- Organizational Skills
- Serving
- Shift management
- Customer service
- POS
- Food service
- Food safety
- Food handling
- Cash handling
- Communication Skills
Certification
Certified Phlebotomy Technician, 09/01/23, 09/01/25, successfully completed the testing and hands on requirements.
Timeline
service leader, server, host
Perkins Restaurants & Bakery-Crystal, MN
10.2022 - Current
Food Runner
Cowboy Jacks-Plymouth, MN
05.2022 - 11.2022
Ice Rink Attendant
New Hope Ice Arena-New Hope, MN
10.2021 - 10.2023
Cashier/Sales Associate
Ace Hardware-Crystal, MN
05.2020 - 10.2021
High school diploma -
Armstrong High School
Certified Phlebotomy Technician, 09/01/23, 09/01/25, successfully completed the testing and hands on requirements.
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