Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Makayla Littlejohn
Open To Work

Makayla Littlejohn

Lincolnton,NC

Work Preference

Desired Job Title

Chat Support SpecialistHealthcare Data Entry SpecialistRental Application ProcessorCustomer Service RepresentativeWarehouse Operator

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Lincolnton, NC, USCharlotte, NC
Open to relocation: No

Salary Range

$38000/yr - $200000/yr

Important To Me

Healthcare benefits401k matchPaid sick leaveCompany CultureWork-life balanceCareer advancementPaid time off

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience

Work History

Chat Support Specialist

Hyatt
01.2023 - 06.2025
  • Resolved customer inquiries through live chat, ensuring timely and accurate responses to enhance satisfaction.
  • Assisted in troubleshooting technical issues, providing effective solutions to improve user experience.
  • Collaborated with team members to update knowledge base, facilitating consistent information delivery across support channels.
  • Managed multiple chat sessions simultaneously, maintaining quality communication under pressure during peak hours.
  • Documented customer interactions accurately, contributing to overall service improvement and operational efficiency.

Healthcare Data Entry Specialist

Firstsource Solutions
11.2022 - 01.2023
  • Input and verify data accuracy across multiple databases
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Completed data entry tasks with accuracy and efficiency.

Rental Application Processor

PPL
11.2021 - 03.2022
  • Processed applications efficiently, ensuring adherence to compliance standards and organizational protocols.
  • Reviewed and verified documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
  • Communicated effectively with applicants regarding status updates and required documentation, enhancing customer service experience.

Customer Service Representative

CORESTAFF Services
03.2019 - 08.2020
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Resolved customer inquiries using CRM software to track interactions and ensure timely follow-up.
  • Improved response times by streamlining processes for addressing customer complaints and feedback.

Warehouse Operator

Medline Industries, Inc
07.2017 - 03.2019
  • Maintained accurate inventory records using warehouse management systems.
  • Operated packaging machinery to efficiently prepare products for shipment.
  • Inspected incoming and outgoing shipments for accuracy and quality compliance.

Crew Member

McDonalds
10.2014 - 07.2017
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Operated point-of-sale systems accurately, processing transactions efficiently to minimize wait times.
  • Collaborated with team members to maintain cleanliness and organization of dining and kitchen areas.
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.

Education

High School Diploma -

Lincolnton High School
Lincolnton

Skills

  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Calm and professional under pressure
  • Team collaboration
  • Organizational skills
  • Adaptability and flexibility
  • Active listening
  • Microsoft office
  • Medical terminology
  • Conflict resolution

Timeline

Chat Support Specialist

Hyatt
01.2023 - 06.2025

Healthcare Data Entry Specialist

Firstsource Solutions
11.2022 - 01.2023

Rental Application Processor

PPL
11.2021 - 03.2022

Customer Service Representative

CORESTAFF Services
03.2019 - 08.2020

Warehouse Operator

Medline Industries, Inc
07.2017 - 03.2019

Crew Member

McDonalds
10.2014 - 07.2017

High School Diploma -

Lincolnton High School

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