Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Makayla Mackey

Jonesville,LA

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Family Dollar
01.2023 - 02.2024
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Helped oversee the daily operations of the store, managing staff and inventory
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Healthcare Customer Service Representative

Everise
03.2022 - 01.2024
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

911 Dispatcher

Jonesville Police Department
04.2021 - 01.2022
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.

Education

High School Diploma -

Block High School
Jonesville, LOUISIANA
05.2018

Skills

  • Product and service knowledge
  • Customer Relations
  • Money Handling
  • Appointment Scheduling
  • Patient confidentiality
  • Critical Thinking
  • Computer Skills

References

References available upon request

Timeline

Assistant Manager

Family Dollar
01.2023 - 02.2024

Healthcare Customer Service Representative

Everise
03.2022 - 01.2024

911 Dispatcher

Jonesville Police Department
04.2021 - 01.2022

High School Diploma -

Block High School

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Makayla Mackey