Makayla McCool
Evansville ,IN
Summary
Dynamic professional with a strong work ethic and excellent customer service skills, honed at Sonic. Proven ability to enhance guest satisfaction through effective multitasking and friendly interactions. Experienced in cash handling and maintaining accurate financial records, while consistently promoting workplace safety and compliance. Quick learner dedicated to process improvement and team collaboration.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Carhop
Sonic
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Collaborated with team members to provide exceptional customer experiences.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Provided top-notch service while adhering to all health codes and regulations.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Prioritized safety by following all company protocols regarding food handling and serving procedures.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Memorized orders and maintained Number% accuracy in high-traffic times.
- Increased repeat business, engaging customers with friendly and efficient service.
- Conducted routine vehicle maintenance checks for delivery service to ensure safety.
- Adapted quickly to new menu items and promotions to provide up-to-date information to customers.
Book Keeper
Kings Exterior
01.2020 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
CNA
River Pointe Health Campus
01.2022 - 09.2024
- Encouraged patient self-sufficiency through assistance with everyday activities.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Followed directions of licensed nurses to administer medications and treatments.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Supported needs of Number+ residents under long-term care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Education
High School Diploma - Entrepreneurship
Ivy Tech
Evansville, INFJ Reitz High School
Evansville, IN05.2025
Skills
- Good communication
- Drive-thru experience
- Flexible schedule
- Strong work ethic
- Guest satisfaction
- Phone etiquette
- Memory retention
- Performance improvement
- Friendly attitude
- Excellent customer service
- Fast and efficient
- Willing to learn
- Teamwork and collaboration
- Quick learner
- Customer service
- Works Well Under Pressure
- Goal oriented
- Effective multitasking
- Adaptability and dependability
- Flexibility
- Interactive communication skills
- Heavy lifting
- Customer interaction
- Workplace safety compliance
- Efficient under pressure
- Customer focus
- Customer complaint resolution
- Process improvement
- Critical thinking
- Patient relations
Certification
CPR
Timeline
CNA
River Pointe Health Campus
01.2022 - 09.2024
Book Keeper
Kings Exterior
01.2020 - Current
Carhop
Sonic
High School Diploma - Entrepreneurship
Ivy Tech
FJ Reitz High School