Makayla McCrimon-Bailey
Lithia Springs,GA
Summary
Dedicated and reliable individual seeking a Customer Service Agent , Cashier, FOH, BOH, Housekeeping, Janitorial, Dietary Aide position where I can apply my strong attention to detail, excellent customer service skills, and commitment to maintaining a safe environment. Eager to learn and grow in these fields, while ensuring a positive experience for customers and staff through professionalism and vigilance.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
First Class Workforce solutions
Atlanta, GA
03.2024 - 04.2026
- Resolved customer complaints through effective problem-solving techniques.
- Processed customer orders efficiently and accurately.
- Assisted customers with inquiries regarding products and services.
- Documented customer interactions in the company's CRM system.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
FOH Crew Member/cashier
Chick Fil a
Atlanta, GA
04.2022 - 02.2024
- Clearly taking orders, answering questions, and ensuring a positive customer experience
- Paying attention to customer requests to avoid errors
- Handling difficult customers with grace
- Counting cash, making change, and processing payments correctly
- Navigating the register quickly and efficiently
- Working quickly, taking orders, packaging food, maintaining cleanliness simultaneously
- Completing tasks efficiently without rushing or making mistakes
- Working well with entire team
- Adjusting to different roles as needed
- Proper food handling and hygiene
- Regularly sanitizing surfaces and organizing counter area
- Ensuring meals are packaged correctly and look appealing
- Resolving issues calmly and offering solutions
- Addressing unexpected situations
- Upholding brand standards of customer interaction
- Arriving on time
- Consistently performing duties
- Taking extra steps to assist customers and coworkers
Cook
Grady Hospital
Atlanta, GA
09.2021 - 06.2023
- Preparing menu items according to company recipes and food safety standards
- Following hospital and Chick fil a sanitation protocols
- Working quickly while maintaining quality
- Prioritizing tasks to meet demand and not sacrificing food quality
- Coordinating with other kitchen staff and FOH workers
- Handling hospital specific policies and dietary restrictions and high volume orders
- Ensuring food meets high standards for hospital staff, patients and visitors
- Communicating with management for restocking inventory
- Safely using fryers, grills, and other kitchen equipment
- Ensuring all orders are accurate and food presentation meets brand standards
Housekeeping/Janitorial
SCAD
Atlanta, GA
04.2020 - 03.2021
- Sweeping, mopping, vacuuming, dusting, and sanitizing common areas classrooms, dorms, and offices
- Cleaning and restocking restrooms to ensure hygiene and safety
- Emptying trash cans, sorting recyclables, and disposing of waste properly
- Wiping down windows, mirrors, and high touch surfaces for a polished appearance
- Following proper procedures to sanitize areas and prevent the spread of germs
- Completed tasks efficiently within assigned shifts
- Noticing and addressing areas that need extra cleaning or maintenance
- Safely operating vacuums, floor scrubbers, and using cleaning solutions correctly
- Keeping track of supplies and restocking when needed
- Representing the school well by maintaining a clean and welcoming environment
- Reporting maintenance issues, hazards, or special cleaning needs to leadership
- Adjusting to different cleaning tasks, events, or emergencies as needed
- Working as a team to ensure campus cleanliness
Dietary Aide/FSW
Grady Hospital
01.2020 - 07.2020
- Interacting with patients, nurses, and dietary staff to ensure accurate meal delivery
- Providing friendly and respectful services to patients
- Understanding patient meal requests, preferences, and concerns
- Preparing, and delivering patient meals based on dietary guidelines and restrictions
- Understanding special diets (diabetic, low sodium, pureed, etc.) to prevent errors in meal service
- Following hospital and health dept guidelines for hygiene, food handling, and infection control
- Ensuring accuracy in meal tickets, dietary restrictions, and portion sizes
- Delivering meals promptly while balancing multiple patient needs
- Documenting meal deliveries and reporting any patient concerns to dietary or nursing staff
- Addressing patient meal issues (missing items or incorrect orders) professionally and in a timely manner
Education
Dental Hygienist -
Atlanta TEch
Atlanta, GASkills
- Attention to detail
- Problem solving
- Quick decision making
- Strong written and verbal communication
- Teamwork
- Collaboration
- Time management
- Flexibility
- Adaptability
- Reliability
- Basic knowledge of security protocols and procedures
- Observational awareness
- Situational awareness
- Ability to stand or walk for extended periods
- High speed
- Efficiency
- Customer Service Awareness
- Food Preparation
- Cooking
- Food Safety
- Sanitation
- Disinfection
- Compassion
- Patience
- Active Listening
- Meal Assembly
- Delivery
- Dietary knowledge
- Record keeping
- General Cleaning
- Waste management
- Floor care
- Restroom Maintenance
- Accurate money handling
- POS (point of sale) system operation
- Basic math skills
- Positive Attitude
Hobbies and Interests
- Spending time with family (cookouts, parks, travel)
- Roller skating to relieve tension and stress
Timeline
Customer Service Agent
First Class Workforce solutions
03.2024 - 04.2026
FOH Crew Member/cashier
Chick Fil a
04.2022 - 02.2024
Cook
Grady Hospital
09.2021 - 06.2023
Housekeeping/Janitorial
SCAD
04.2020 - 03.2021
Dietary Aide/FSW
Grady Hospital
01.2020 - 07.2020
Dental Hygienist -
Atlanta TEch