Makayla McDonald
Madison Heights,Michigan
Summary
I am a qualified hardworking and dependable individual with backgrounds in managing teams to ensure smooth operations and high productivity. I have proven success in fostering a collaborative work environment and enhancing efficiency, while also demonstrating leadership and organizational skills.
I am experienced with coordinating tasks and ensuring high-quality results; valued for adaptability and strong focus on team collaboration and delivering consistent and reliable performance. Utilizes strategic planning and problem-solving to enhance team performance and has a strong understanding of effective communication and conflict resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Manager
Penn Station Subs
Madison Heights, MI
04.2022 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new crew members, enhancing team productivity and cohesion.
- Resolved customer complaints promptly, maintaining high satisfaction rates among patrons.
- Collaborated with management to develop training materials and improve onboarding processes.
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
Home Health Aide
Visiting Angels Home Health Care
Sterling Heights, Michigan
11.2020 - 05.2021
- Patient Hygiene care
- Feeding Residents
- Aid in their ADL’s
- Maintain client comfort
- Aid in transferring Residents
- Collect Vitals on Residents
Take Out Specialist
Red Lobster
Madison Heights, MI
03.2020 - 11.2020
- Processed take-out orders efficiently to ensure timely service and customer satisfaction.
- Collaborated with kitchen staff to maintain quality standards for take-out food preparation.
- Managed inventory for take-out supplies, ensuring stock levels met operational needs.
- Trained new team members on take-out procedures and best practices for customer interaction.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
C.N.A
ST. Anthony Nursing Care Center
Warren, Michigan
08.2019 - 01.2020
- Patient Hygiene care
- Feeding Residents
- Aid in their daily routine
- Aid in transferring Residents
- Collect Vitals on Residents
Crew Member
Penn Station East Coast Subs
Madison Heights, Michigan
11.2017 - 02.2019
- Served orders to customers at tables
- Cleaned common areas, emptied trash cans and restocked restroom supplies
- Kept restaurant clean and ensured counters and tables were properly sanitized
- Portioned and packaged take-out foods for customers
- Followed all established restaurant practices and procedures by delivering food which met quality standards
- Helped prep food supplies
Education
High School -
Lamphere High School
Madison Heights, MichiganNursing Department
Oakland Schools Technical Campus (OSTC)
Clawson, MichiganBachelor of Science - Nursing
Chamberlain College of Nursing
Troy, MISkills
- Crew leadership
- Worker training
- Safety monitoring
- Preventive Maintenance
- Compassion and empathy
- Time management
- Complex Problem-solving
- Team collaboration
Certification
Certified Nursing Assistant (CNA) 2019
Timeline
Crew Manager
Penn Station Subs
04.2022 - Current
Home Health Aide
Visiting Angels Home Health Care
11.2020 - 05.2021
Take Out Specialist
Red Lobster
03.2020 - 11.2020
C.N.A
ST. Anthony Nursing Care Center
08.2019 - 01.2020
Crew Member
Penn Station East Coast Subs
11.2017 - 02.2019
Nursing Department
Oakland Schools Technical Campus (OSTC)
High School -
Lamphere High School
Bachelor of Science - Nursing
Chamberlain College of Nursing