Makayla Mickey
Mount Hope,WV
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Dedicated and detail-oriented healthcare professional with proven experience in patient care, emergency response, and medical office administration. Adept at managing medical documentation, insurance verification, and scheduling with accuracy and efficiency. Brings strong typing and data entry skills, exceptional organizational abilities, and a commitment to confidentiality and HIPAA compliance. Known for excellent problem-solving, teamwork, and communication in fast-paced clinical environments. CPR certified and passionate about providing high-quality support to both patients and medical teams.
Overview
5
5
years of professional experience
Work History
Medical Support Technician
Jan-care Ambulance
Beckley, WV
11.2023 - Current
- Compassionate and detail-oriented in the medical support profession.
- Supported efficient handling of emergency calls to ensure timely response
- Verified patient insurance to confirm coverage for specific needs.
- Managed and filed discharge paperwork to support facilities in relocating patients to residences.
- Communicate with caseworkers concerning the patient's medical requirements.
- Ensured that all necessary paperwork was completed prior to the patient's transport.
- Managed phone communications and scheduled appointments efficiently.
Merchandiser
Kohl's
Beckley, WV
07.2022 - 11.2023
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Organized displays according to company standards and specifications.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Performed regular price checks on select items throughout the store location.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Cleaned and organized display cases, shelves and aisles.
- Printed labels and tags for for-sale merchandise.
Auto Parts Delivery Driver
Advanced Auto Parts
Beckley, WV
07.2022 - 11.2022
- Delivered goods to customers in a timely manner while adhering to assigned routes and time schedules.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Picked up and delivered parts and equipment to customers, satellite stores and vendors.
- Kept accurate logs of all deliveries and trips.
Cashier/Omni
Kohl's
Beckley, WV
11.2020 - 07.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
Education
High School Diploma -
Woodrow Wilson High School
Beckley, WVCertificate in Automotive Technology - Collision And Repair
Academy of Careers And Technology
Beckley, WVSkills
- Patient Care & Emergency Response: Skilled in providing compassionate, timely care in routine and high-pressure situations
- Medical Documentation & Billing: Proficient in maintaining accurate patient records and processing medical billing using industry-standard systems
- Insurance Verification & Scheduling: Experienced in verifying insurance eligibility, obtaining pre-authorizations, and coordinating patient appointments efficiently
- Time Management & Organization: Able to prioritize tasks effectively in fast-paced healthcare environments to ensure smooth workflow
- Data Entry & Attention to Detail: High accuracy in inputting medical data and managing electronic health records (EHR)
- Problem Solving & Teamwork: Strong interpersonal skills with a collaborative mindset, dedicated to resolving issues and improving patient outcomes
- Compliance & Certifications: Knowledgeable in HIPAA regulations and certified in CPR
- Typing Skills: Proficient in typing with high speed and accuracy (eg, 40 WPM), essential for efficient data entry, medical transcription, and electronic documentation
Timeline
Medical Support Technician
Jan-care Ambulance
11.2023 - Current
Merchandiser
Kohl's
07.2022 - 11.2023
Auto Parts Delivery Driver
Advanced Auto Parts
07.2022 - 11.2022
Cashier/Omni
Kohl's
11.2020 - 07.2022
High School Diploma -
Woodrow Wilson High School
Certificate in Automotive Technology - Collision And Repair
Academy of Careers And Technology
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