Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Mitchell

Memphis,TN

Summary


Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

4
4
years of professional experience

Work History

Barista

Scooters Coffee Shop
02.2024 - Current
  • Trained new baristas on coffee preparation techniques and customer service standards.
  • Streamlined drink preparation processes to enhance efficiency during peak hours.
  • Developed and maintained positive customer relationships through attentive service.
  • Managed inventory levels, ensuring adequate stock of coffee beans and supplies.

Inshop/Manager

Jimmy John's Gourmet Sandwiches
03.2021 - 06.2025
  • Supervised daily store operations, ensuring adherence to company policies and procedures.
  • Resolved customer complaints promptly, fostering positive relationships and improving overall satisfaction rates.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Assisted customers with inquiries, providing exceptional service and product knowledge.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered phones, assisting customers as much as possible.

Host/Server

Olive Garden Restaurant
01.2022 - 11.2023
  • Greeted and seated guests to ensure a welcoming dining experience.
  • Trained new hosts on customer service protocols and current menu offerings.
  • Coordinated with kitchen staff to communicate guest preferences and dietary restrictions.
  • Implemented process improvements that enhanced service speed and guest experience quality.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.

Education

No Degree - Pharmacy Tech

Concorde Career College
5100 Poplar Ave #132, Memphis, TN 38137
02-2026

High School Diploma -

Memphis School of Excellence
4921 Winchester Rd, Memphis, TN 38118
05-2022

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Time management skills
  • Patience and empathy
  • Work ethic and integrity
  • Strong work ethic
  • Memory retention
  • Strong multitasking
  • Phone etiquette
  • Quick learner

Timeline

Barista

Scooters Coffee Shop
02.2024 - Current

Host/Server

Olive Garden Restaurant
01.2022 - 11.2023

Inshop/Manager

Jimmy John's Gourmet Sandwiches
03.2021 - 06.2025

No Degree - Pharmacy Tech

Concorde Career College

High School Diploma -

Memphis School of Excellence

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