Makayla Mitchell
Bank of America
Conroe
10
years of professional experience
Experienced professional with a background in banking, sales, education, and guest services. Known for team leadership, clear communication, and strong relationship management. Brings a consultative approach to service, coaching, and solution-based support.
Work History
Relationship Banker
1 Year 5 Months- Identified customer needs and recommended credit, lending, and cash management products.
- Built client relationships through consultative conversations and personalized banking solutions.
- Opened and serviced deposit accounts while ensuring accurate documentation and compliance.
- Processed routine transactions with precision while maintaining strong service standards.
High School Math Teacher
1 Year- Assessed student performance using classroom data to adjust instruction and support mastery.
- Designed engaging lesson plans, formative checks, and differentiated activities for diverse student needs.
- Implemented classroom management routines that supported focused learning and consistent expectations.
- Collaborated with department staff to align pacing, assessments, and instructional best practices.
- Promoted a positive classroom environment by fostering respectful communication and encouraging teamwork among students.
Lead Sales Representative
1 Year 3 Months- Led sales floor execution, prioritized guest needs, and supported achievement of daily revenue targets.
- Coached associates on product knowledge, selling techniques, and service standards to improve team performance.
- Monitored inventory levels, replenished merchandise, and maintained organized, shoppable displays across assigned zones.
- Processed transactions accurately through POS systems while handling payments, returns, and exchanges.
Guest Service Team Leader
1 Year 4 Months- Supervised guest service team, ensuring smooth front desk operations and consistent hospitality standards.
- Resolved guest concerns promptly, maintaining positive experiences and de-escalating service issues.
- Trained associates on POS procedures, waiver verification, and membership processing.
- Coordinated birthday party check-ins, bookings, and event support with accuracy.
Education
Bachelor of Mathematical Sciences (7-12) Cert. - Mathematical Sciences, Education
- Robert Noyce Scholarship Recipient
- President of UHCL in STEM Organization
Skills
Sales expertise
Financial product knowledge
Customer service
Relationship management
Team leadership
Consumer banking products
Timeline
Relationship Banker
Bank of America
06.2025 - CurrentRead More
High School Math Teacher
Galena Park ISD
05.2024 - 05.2025Read More
Lead Sales Representative
Ulta Beauty Inc.
05.2019 - 08.2020Read More
Guest Service Team Leader
Sky Zone Trampoline Park
01.2017 - 05.2018Read More
University of Houston Clear Lake
Bachelor of Mathematical Sciences (7-12) Cert. from Mathematical Sciences, Education
Read More