MaKayla Nelson

•Ensuring inventory accuracy through meticulous control and verification processes.

•Managing loading and unloading of trucks to maintain efficient operations.

•Verifying product quantities against BOL, addressing variances promptly.

•Maintaining accurate pricing on merchandise to enhance customer satisfaction.

•Placing tags and displaying signs on relevant products for optimal visibility.

•Conducting parts lookup and placing orders to streamline inventory management.

•Training new receivers and management staff at other locations to ensure the knowledge and skills needed to execute receiving as needed.

•Providing excellent customer service while managing layaway policies effectively.

•Greeting customers to identify specific needs upon entering store, recommending products tailored to individual customer requirements.

Proposing additional items, such as treats, to enhance customer experience.

•Ensured timely completion of price changes to maintain competitive positioning.

•Supervised team task execution, providing guidance and addressing questions promptly.

•Executed forklift load outs efficiently to optimize inventory management.

•Filled propane bottles to meet safety standards and customer demand.

•Delivered exceptional customer service, effectively de-escalating upset customers.

•Greeted customers, identified needs, and recommended suitable products, driving sales.

•Completed merchandising resets on schedule to enhance store presentation.

•Motivated team members through regular recognition of outstanding contributions.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

•Ensuring timely and accurate cashouts for customers while maintaining a positive demeanor.

•Explaining benefits of enrollment in Neighbors Club program to enhance customer engagement.

•Describing benefits of replacement and service plans for the product they are purchasing

•Explaining the full advantages and personal benefits of having a Tractor Supply credit/visa card

•Achieved daily quota of achieving the amount of neighbors club sign ups, credit card sign ups, replacement plan sales, etc