Makayla Oakley
Fort Worth,TX
Summary
I strive to enhance customer satisfaction through creative design skills and exceptional communication skills. I thrive with teamwork and customer relations, significantly contributing to a positive studio atmosphere and fostering client loyalty. I demonstrated adaptability and professionalism across diverse roles, ensuring high-quality outcomes in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Tattoo Artist
Renegade.ink
03.2022 - Current
- Created custom tattoo designs for customers.
- Utilized photographs and sketches from customers to develop ideas.
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
- Contributed to a positive studio atmosphere by fostering teamwork among staff members and encouraging open communication.
Server
Lonesome Spur Ranch
07.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
Farmers Insurance
11.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Fast Food Associate
Raising Canes Chicken Fingers
11.2019 - 11.2020
- Contributed to increased sales by upselling menu items and promoting special offers.
- Prepared food orders quickly while adhering to strict quality standards, resulting in satisfied customers.
- Assisted in managing the flow of customers during peak hours, ensuring that all guests were attended to in a timely and courteous manner.
- Provided excellent communication with both front and back-of-house staff, enabling seamless coordination of orders and timely delivery of meals.
- Handled cash transactions accurately and securely, maintaining proper cash handling procedures.
Education
High School Diploma -
Northwest High School
Justin, TX05.2021
Skills
- Hygiene and Sterilization
- Design skills
- Creativity and imagination
- Professionalism and Ethics
- Customer Relations/ Collaboration with clients
- Patience and Perseverance
- Adaptability and Versatility
- Excellent Communication
- Teamwork and Collaboration
Timeline
Tattoo Artist
Renegade.ink
03.2022 - Current
Server
Lonesome Spur Ranch
07.2021 - 05.2022
Customer Service Representative
Farmers Insurance
11.2020 - 08.2021
Fast Food Associate
Raising Canes Chicken Fingers
11.2019 - 11.2020
High School Diploma -
Northwest High School