Makayla Orona
Brea,CA
Summary
Friendly and reliable communications graduate from California State University, Fullerton, with hands-on experience in fast-paced restaurant environments. Strong customer service, multitasking, and communication skills, with a focus on creating positive guest experiences. Known for professionalism, teamwork, and staying calm under pressure.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CASHIER/SERVER
Fire Wings
01.2024 - Current
- Processed customer transactions and managed cash register operations efficiently.
- Packaged to-go orders with a focus on accuracy and timeliness.
- Delivered food orders to tables while ensuring attentive service.
- Maintained cleanliness and organization of dining area and restaurant environment.
- Practiced effective cleaning techniques to uphold hygiene standards.
- Collaborated with team members to facilitate smooth workflow during peak hours.
- Addressed customer inquiries promptly, enhancing overall satisfaction.
INTERN
Newport Beach Film Festival
07.2025 - 12.2025
- Assistant to the Director of Interns and Volunteers.
- Responded to volunteer inquiries via email in a timely and professional manner, providing event information and support.
- Reviewed and evaluated film submissions for festival consideration based on content, quality, and relevance.
- Assisted multiple departments with day-to-day operations, ensuring tasks were completed on time and to standard.
- Facilitated volunteer coordination and training for festival operations.
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Education
Bachelor of Arts - Communications: Entertainment And Tourism
California State University, Fullerton
Fullerton, CA12.2025
Associate of Arts - Interdisciplinary Studies
Fullerton College
Fullerton, CA01.2023
Skills
- Customer service excellence
- Verbal and interpersonal communication
- Conflict resolution
- Active listening
- Upselling and product recommendations
- Attention to detail
- Cash and credit transactions
- Point of sale operation
- Team collaboration
- Cross-functional collaboration
- Adaptability in fast-paced environments
- Multitasking under pressure
- Volunteer coordination
- Film screening operations
- Community outreach
- Time management
Certification
Food Handlers Card
Timeline
INTERN
Newport Beach Film Festival
07.2025 - 12.2025
CASHIER/SERVER
Fire Wings
01.2024 - Current
Bachelor of Arts - Communications: Entertainment And Tourism
California State University, Fullerton
Associate of Arts - Interdisciplinary Studies
Fullerton College