Makayla Pena
Stanton
Summary
Motivational leader and organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Organized and motivated, eager to apply time management and organizational skills in various environments.
Overview
4
4
years of professional experience
Work History
Receptionist and Referral Clerk
ENT and Allergy of West Texas
Midland
09.2023 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Communicated with patients with compassion while keeping medical information private.
- Processed patient payments and scanned identification and insurance cards.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Manager
Tea2Go TeaNergy
Midland
07.2021 - 09.2023
- Monitored staff performance and addressed issues
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Entered time and attendance logs in preparation for payroll
- Maintained adequate staffing to meet objectives within budget
- Created training modules and documentation to train staff
- Managed morning rush of customers daily with efficient, level headed customer service
- Maintained calm demeanor during high-volume periods and special events
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products
- Followed health, safety and sanitation guidelines to pass state inspections
- Collected payments and provided accurate change
- Created complex, hand-crafted beverages based upon customer preferences
Insurance Agent
A-MAX Auto Insurance
Midland
11.2020 - 07.2021
- Responded to customer inquiries and problems to promote great service
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs
- Analyzed customer needs and provided best options, upselling products and services
- Researched insurance plans to find good options for clients' needs
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services
- Pursued new clients through various marketing strategies to grow the existing portfolio of policyholders
- Explained coverage options to potential policyholders, answering questions or concerns
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts
Education
Associates Degree -
Midland College
03.2025
High School Diploma -
Stanton High School
Stanton, TX05.2020
Skills
- Management
- Strategic Planning
- Negotiation
- Time Management
- Complex Problem Solving
- Verbal and Written Communication
- Leadership
- Scheduling
- Phone etiquette
Timeline
Receptionist and Referral Clerk
ENT and Allergy of West Texas
09.2023 - Current
Manager
Tea2Go TeaNergy
07.2021 - 09.2023
Insurance Agent
A-MAX Auto Insurance
11.2020 - 07.2021
Associates Degree -
Midland College
High School Diploma -
Stanton High School
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