Summary

Overview

Work History

Education

Skills

Certification

Extracurricular activities

Timeline

Makayla Phetsomphou

Salina,KS

Summary

Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales at Old Navy. Excelled in customer service and problem-solving, fostering repeat business and efficiently managing financial transactions. Demonstrated teamwork, time management, and a professional demeanor under pressure, contributing significantly to store performance.

Overview

1

1

year of professional experience

1

1

Certification

Work History

Sales Associate

Old Navy

06.2024 - 12.2024

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Salina South High

Salina, KS

05-2026

Skills

Customer service
Teamwork and collaboration

Time management
Problem-solving skills

Certification

Certified Nursing Assistant (CNA) - State Boards of Nursing.

Extracurricular activities

-Completed in Track & Field and Cheerleading

-Involvement with Asian Student Union (ASU)

Timeline

Sales Associate

Old Navy

06.2024 - 12.2024

Certified Nursing Assistant (CNA) - State Boards of Nursing.

Salina South High