Makayla Gover
Hanover,PA
Summary
Behavioral health professional with a strong background in crisis intervention and referral management. Skilled in staff training and mentoring, achieving measurable improvements in patient wait times and intake processes. Dedicated to facilitating timely access to care through efficient process improvements.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Intake Coordinator/BH Referral Specialist
Penn State Health
Camp Hill, Pennsylvania
12.2023 - Current
- Collaborated with providers to streamline intake workflows, reducing wait times for patients.
- Managed patient referrals within healthcare systems to ensure timely access to care.
- Processed intake paperwork for behavioral health admissions to the inpatient unit.
- Coordinated department scheduling to optimize patient intake process.
- Trained new staff on system functionality and standardized intake procedures.
- Adhered to regulations ensuring confidentiality of all patient information.
Behavioral Coach
Laurel Life
York, PA
09.2022 - 09.2023
- Developed and executed individualized behavior plans for students facing mental health challenges.
- Enhanced student social skills through implementation of tailored behavior modification plans.
- Collaborated with school staff to develop effective behavior management strategies.
- Tracked student progress and behavioral changes through detailed documentation.
Behavioral Health Specialist
Pennsylvania Counseling Services
York, PA
09.2021 - 09.2022
- Delivered crisis intervention services during critical situations to stabilize clients and ensure safety.
- Applied evidence-based therapeutic interventions to enhance patient care in behavioral health setting.
- Supported clients in building coping strategies for stress, anxiety, and depression management.
- Worked alongside master's level clinician to design holistic treatment plans for clients.
Education
Bachelor of Science - Psychology
York College of Pennsylvania
York, PA12-2021
Skills
- Referral management
- Crisis intervention
- EPIC & Cerner Charting
- Healthcare compliance
- Insurance verification
- Labs/Vitals interpretation
- Patient communication
- Behavioral health interventions
- Training and mentoring
- Problem solving
- Multitasking
- Attention to detail
- Professional demeanor
Certification
- CPR Certified
References
Matthew Papinchak
Intake Supervisor
717-782-2797
mpapinchak@pennstatehealth.psu.edu
Brooke Martin
Transition Classroom Supervisor
717-357-5166
Antoinette (Toni) Snyder
Behavior Analyst
717-659-6618
Timeline
Intake Coordinator/BH Referral Specialist
Penn State Health
12.2023 - Current
Behavioral Coach
Laurel Life
09.2022 - 09.2023
Behavioral Health Specialist
Pennsylvania Counseling Services
09.2021 - 09.2022
Bachelor of Science - Psychology
York College of Pennsylvania