Makayla Pope
Vance
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
2
2
years of professional experience
Work History
Front of House Employee
The Fish Market
Birmingham, AL
02.2026 - Current
Front of House Employee
Saw’s BBQ
Leeds, AL
03.2025 - 01.2026
- Provided exceptional customer service by greeting and assisting guests in a timely manner.
- Managed cash register operations, ensuring accurate transactions and efficient checkout processes.
- Maintained cleanliness and organization of dining area to enhance overall guest experience.
- Collaborated with kitchen staff to coordinate food orders and ensure prompt delivery to customers.
- Assisted in training new employees on front of house procedures and customer service standards.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
Referee
Alabama Paintball Quest
McCalla, AL
11.2023 - 03.2025
- Enforced game rules and regulations, ensuring fair play among participants.
- Managed player conduct, addressing disputes and maintaining a positive environment.
- Monitored gameplay to identify rule violations and implemented appropriate penalties.
- Collaborated with event coordinators to enhance tournament operations and player experiences.
- Provided clear communication to players regarding rules and gameplay expectations.
- Adapted quickly to dynamic game situations, demonstrating strong decision-making skills.
- Trained new referees on game rules, procedures, and effective conflict resolution techniques.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
Education
High School Diploma -
Brookwood High School
Brookwood, AL05-2026
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Basic math
- Up-selling strategies
- Time management
- Clear communication
- Food safety knowledge
- Conflict resolution
- New staff training
Timeline
Front of House Employee
The Fish Market
02.2026 - Current
Front of House Employee
Saw’s BBQ
03.2025 - 01.2026
Referee
Alabama Paintball Quest
11.2023 - 03.2025
High School Diploma -
Brookwood High School