Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Porter

Chicago,IL

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Account Manager

Collabera
03.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Stayed current on company offerings and industry trends.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Carrier Sales Representative

Echo Global Logistics
08.2022 - 03.2023
  • Increased customer satisfaction by addressing and resolving carrier issues promptly and efficiently.
  • Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
  • Established strong relationships with carriers by maintaining open communication and regularly providing updates on shipments.
  • Coordinated transportation schedules to ensure timely deliveries and meet client expectations.

Brand Ambassador

Nalu Bay Swimwear
02.2021 - 05.2022
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
  • Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.


Social Media Chair

Alpha Phi Sorority
09.2019 - 05.2022
  • Enhanced audience engagement through consistent sharing of relevant, high-quality content.
  • Optimized content distribution through strategic scheduling of posts during peak engagement hours.
  • Monitored social media analytics to continually assess performance and guide future strategy adjustments.
  • Collaborated with team members to develop creative campaigns for social media platforms.

Education

Bachelor of Arts - Communication Studies

University of Iowa
Iowa City, IA
05.2022

Skills

  • Client Relationship Management
  • Social Media Strategy
  • Brand Promotion
  • Trend Forecasting
  • Market Forecasting
  • Customer Satisfaction
  • Teamwork and Collaboration
  • Lead Prospecting
  • Platform Management
  • Customer Engagement

Timeline

Account Manager

Collabera
03.2023 - Current

Carrier Sales Representative

Echo Global Logistics
08.2022 - 03.2023

Brand Ambassador

Nalu Bay Swimwear
02.2021 - 05.2022

Social Media Chair

Alpha Phi Sorority
09.2019 - 05.2022

Bachelor of Arts - Communication Studies

University of Iowa

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Makayla Porter