Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Restivo

Summary

Competitive and coachable insurance professional with experience in account management, client retention, and sales. My sports background instilled the discipline and resilience that push me to show up and perform every day. I bring connection, compassion, and a solution-seeking mindset to every client interaction — whether I'm resolving a complex issue, repositioning a policy, or building a relationship from a cold call.

Overview

3
3
years of professional experience

Work History

Account Manager

Tim Truett Farmers Agency
Chandler, Arizona
02.2026 - Current
  • Managed client accounts end-to-end, including billing, policy servicing, and renewals
  • Provided personalized insurance solutions based on client needs and preferences.
  • Served as primary point of contact for clients, managing policy questions, billing, and coverage changes
  • Resolved complex client complaints and billing disputes, retaining accounts that were at risk of cancellation

Barista

Starbucks
Boise, Idaho
07.2025 - 02.2026
  • Provide quality work at an efficient pace under stressful conditions
  • Handle cash and opening duties
  • Connect with customers and provide excellent customer service

LSP

Brittni Gutman Allstate Agency
Tucson, Arizona
08.2024 - 05.2025
  • Consistently ranked #1 sales producer for 3 consecutive months on a competitive team, driven primarily through cold call outreach
  • Managed full policy lifecycle for new clients including servicing, changes, and support through the first 90 days post-close
  • Specialized in bundling home and auto policies, maximizing coverage and value for each client while increasing revenue per account
  • Participated in local networking events with the agent

Pawn Broker

Catalina Pawn
12.2022 - 03.2024
  • Provided excellent customer service
  • Used social media to advertise merchandise and engage with clients
  • Negotiated to uphold business profitability
  • Ensured compliance with state and federal regulations over sales transaction

Education

P&C - Insurance license

Arizona Department of Insurance
Arizona
01-2024

Associates - Liberal Arts

Pima Community College
Arizona
01-2023

Skills

  • Client Relationship Management
  • Account Retention
  • Cold Call Sales
  • Complex Problem Resolution
  • Cross-Selling
  • Customer Engagement

Timeline

Account Manager

Tim Truett Farmers Agency
02.2026 - Current

Barista

Starbucks
07.2025 - 02.2026

LSP

Brittni Gutman Allstate Agency
08.2024 - 05.2025

Pawn Broker

Catalina Pawn
12.2022 - 03.2024

P&C - Insurance license

Arizona Department of Insurance

Associates - Liberal Arts

Pima Community College
Makayla Restivo