Makayla Richard
Houston,TX
Summary
Compassionate healthcare professional with extensive experience in behavioral health and social services. Delivered quality patient care and coordinated family-centered service plans for individuals with developmental and mental health needs. Demonstrated strong communication, organization, and advocacy skills to enhance client well-being and independence.
Overview
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Case Manager
Eckerd Connects
05.2024 - 08.2026
- Coordinated family-centered service plans with multidisciplinary mental health teams to ensure holistic care.
- Facilitated crisis intervention planning and stabilization while connecting clients to psychiatric and community resources.
- Support youth and families experiencing emotional, behavioral, and psychological challenges by developing individualized care strategies.
- Work with clients during inpatient and residential placements, including PRTF (Psychiatric Residential Treatment Facility) settings, to ensure care coordination and support through discharge and reintegration.
- Maintained trauma-informed and culturally responsive practices, contributing to improved treatment outcomes.
- Maintained accurate case records and documentation according to agency guidelines.
Behavioral Health Technician
Gulf Coast Autism Center
05.2022 - 05.2024
- Delivered behavioral and emotional support to children with autism spectrum and co-occurring psychiatric conditions, fostering a safe and supportive environment.
- Supported clients displaying acute distress or behavioral escalation using de-escalation and therapeutic communication techniques.
- Assisted in implementing treatment plans, reinforcing positive coping strategies, and tracking behavioral progress.
- Facilitated group activities to enhance social skills and communication, encouraging peer interaction and personal development.
- Conducted training for new staff on behavioral techniques and safety protocols, ensuring adherence to best practices and enhancing team competence.
Certified Nursing Assistant
Griswold Home Care
01.2022 - 02.2023
- Provided compassionate personal care to elderly clients with cognitive and psychological needs, enhancing their comfort and emotional well-being.
- Monitored mood, safety, and physical well-being, promptly reporting changes to nursing staff to ensure timely interventions.
- Maintained patient dignity while documenting care and observations accurately, supporting continuity of care.
Education
Bachelor of Science - Psychology
Louisiana State University
Baton Rouge, LA 08.2019 - 12.2023
Skills
- Care coordination
- Patient Care & ADL Assistance
- Family & Client Advocacy
- Organization & Documentation
- Cultural Competency
- Conflict Resolution
- Active Listening & Communication
Certification
- Certified Nursing Assistant, Active
- CPR and First Aid Certified
Affiliations Honors
- Phi Sigma Theta
- Dean's List
Timeline
Case Manager
Eckerd Connects
05.2024 - 08.2026
Behavioral Health Technician
Gulf Coast Autism Center
05.2022 - 05.2024
Certified Nursing Assistant
Griswold Home Care
01.2022 - 02.2023
Bachelor of Science - Psychology
Louisiana State University
08.2019 - 12.2023