Makayla Richards
Buckeye,AZ
Summary
Self motivated professional offering strong communication and quick thinking skills, working effectively on teams, as well as independently, in a fast-paced environment. Effective at dealing with individuals during stressful and confusing situations
Overview
9
9
years of professional experience
Work History
Mortgage Processor
Wells Fargo
03.2016 - 12.2023
- Diligent and detail-oriented, thorough in gathering borrower information, verifying loan documents, and reviewing file documentation to guide each loan from preapproval to closing
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated closely with underwriters to expedite loan approvals, resulting in increased productivity.
- Enhanced team efficiency, providing guidance and support for new Mortgage Processors during their onboarding process.
- Contributed to the team's success in exceeding monthly loan processing targets through diligent work ethic and efficient task management.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Achieved higher success rate in closing loans by maintaining open communication channels between all parties involved in the transaction process.
- Maintain professional and personal relationships with all parties involved in each transaction
- Maintained compliance with industry regulations through vigilant adherence to guidelines and ongoing training.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Learned and adapted quickly to new technology and software applications.
Student Loan Consultant
Wells Fargo
06.2015 - 08.2015
- Requested consumer credit agreement and self-certification forms; to clear fraud triggers.
- Made outbound calls, which are non-routine and require deviation from standard screens, scripts, and procedures.
- Made financial and personal decisions with customer.
- Maximized customer service and customer satisfaction of 94% or better service scores.
- Analyzed various student/application documents.
- Assisted with compiling statistical reports and other special projects.
Education
High School Diploma -
Estrella Foothills High School
Goodyear, AZ05.2023
Skills
- Ability to tactfully handle stressful
and difficult situations - Proficient in Microsoft
applications, including Microsoft
Word, Excel and PowerPoint - Reliable
- Exemplary verbal and written communication skills
- Time Management
- Flexible
Timeline
Mortgage Processor
Wells Fargo
03.2016 - 12.2023
Student Loan Consultant
Wells Fargo
06.2015 - 08.2015
High School Diploma -
Estrella Foothills High School
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