Makayla Rickerson
Norfolk,MA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
1
1
year of professional experience
Work History
Intern
Mercy Drops Dream Center
01.2024 - Current
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Assisted clients in navigating complex systems, such as housing, healthcare, and employment services, to access necessary resources.
- Collaborated with multidisciplinary teams, ensuring a holistic approach to client care that addressed all aspects of wellbeing.
- Contributed to a positive team environment.
- Established rapport with clients, fostering trust and enabling effective communication of their needs and concerns.
- Enhanced client satisfaction by efficiently managing case files and promptly responding to inquiries.
Dog Watcher
Dog Town
10.2023 - Current
- Enhanced client satisfaction by providing attentive and personalized dog-watching services.
- Reduced pet owner stress by consistently maintaining a safe and clean environment for dogs in my care.
- Increased customer loyalty through effective communication and timely updates on their pets'' wellbeing.
- Ensured optimal health of each dog with regular exercise, playtime, and proper nutrition.
Internship
Merrimac Juvenile Detention Center
08.2022 - 05.2023
- Created and facilitated a Girl's Circle curriculum of One Circle Foundations
- Organized and facilitated Mental Health Awareness and Teen Dating Violence Awareness psychoeducational groups
- Demonstrated effective crisis management techniques
- Practiced quality assurance of facility Cognitive Behavioral Therapy programming.
Education
B.A.S. in Human Services -
Old Dominion University
Norfolk, VA01.2024
Old Dominion University
Norfolk, VA01.2024
Associate of Applied Science in Human Services -
Tidewater Community College
Norfolk, VA05.2023
Skills
- Cognitive Behavioral Therapy
- Crisis Intervention
- Crisis Management
- Group Therapy
- Curriculum Development
- Leadership
- Customer service (5 years)
- Recordkeeping
- Problem-Solving
- Team Collaboration
- Creativity
Accomplishments
- Created multiple uplifting murals placed in Merrimac Juvenile Detention Center
- Written two novels
Groups
- National Honor Society of Collegiate Scholars, 01/01/23, Present, an honors organization that recognizes and elevates high-achieving students. connections, leadership and service opportunities.
- Vice President of the National Society of Leadership and Success, 01/01/23, Present, The mission of the NSLS is to help people discover and achieve their goals.
Awards
- Presidential list at Tidewater Community College, 12/01/21
- Presidential list for Fall 2021, Spring 2022, Summer 2022, and Fall 2022, and Spring 2023 semesters
- Dean's List at Old Dominion University, 05/01/23
- GPA 3.97 Academic Excellence Award, 05/01/23, conferred on a student whose academic performance during the year demonstrates remarkable consistency at the highest level of achievement.
Publications
- American Loyalty, 11/01/20, Urban Fiction Novel
- If I Die Young, 08/01/23, A non-fiction novel based upon the short life of my mother.
Affiliations
- National Honor Society of Leadership and Success
- National Society of Collegiate Scholars
Timeline
Intern
Mercy Drops Dream Center
01.2024 - Current
Dog Watcher
Dog Town
10.2023 - Current
Internship
Merrimac Juvenile Detention Center
08.2022 - 05.2023
B.A.S. in Human Services -
Old Dominion University
Old Dominion University
Associate of Applied Science in Human Services -
Tidewater Community College
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