Makayla Rodgers
Taylors,SC
Summary
Healthcare professional with experience in claims, basic coding, finances, data entry, customer service, and 1 on 1 patient care; An effective team collaborator, adaptable to changing needs, and focused on achieving goals through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational achievements!
Overview
8
8
years of professional experience
Work History
CNA
Brushy Creek Cottages
03.2017 - 03.2025
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Documented patient information and care activities in electronic health record.
Insurance Claims Specialist
Concentrix
01.2021 - 03.2024
- Evaluated and settled complex insurance claims in strict timeframes.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Minimized financial losses by identifying and addressing fraudulent claims through rigorous investigation and analysis.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
- Calculated adjustments, premiums and refunds.
Front Office Assistant
Back to 30 Medical Aesthetics
01.2018 - 03.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information and scheduling appointment
- Reviewed and updated customer information in database for accuracy.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Education
Nursing
Greenville Technical College
Greenville, SCHigh School Diploma -
Riverside High School
Greer, SC06.2016
Skills
- Claims processing
- Microsoft office
- Documentation skills
- Data entry and Data entry software
- Financial transactions
- Billing software
- Basic coding knowledge and understanding
Timeline
Insurance Claims Specialist
Concentrix
01.2021 - 03.2024
Front Office Assistant
Back to 30 Medical Aesthetics
01.2018 - 03.2021
CNA
Brushy Creek Cottages
03.2017 - 03.2025
Nursing
Greenville Technical College
High School Diploma -
Riverside High School
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